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ColdFusion 2021 Update 2 does not Download (neither does it Download & Install)

Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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The "no ColdFusion update without issues"-streak continues ... It's year 10 now, I guess.

 

Ok, so I logged into CFIDE/adminstrator and hit the "Download" button below the Core Server Update 2

 

Logs say:

Sep 22, 2021 12:05:49 PM Information [http-nio-8500-exec-5] - Starting HTTP request {URL='https://www.adobe.com/go/coldfusion-updates', method='get'}
Sep 22, 2021 12:05:49 PM Information [http-nio-8500-exec-7] - Starting HTTP request {URL='https://www.adobe.com/go/coldfusion-updates', method='get'}
Sep 22, 2021 12:05:49 PM Information [http-nio-8500-exec-7] - HTTP request completed  {Status Code=200 ,Time taken=363 ms}
Sep 22, 2021 12:05:49 PM Information [http-nio-8500-exec-5] - HTTP request completed  {Status Code=200 ,Time taken=414 ms}

 

... but the progress bar just shows "Starting Download..." and is stuck.

 

Manually installing the update worked, but lost some packages on the way (adminapi, administrator, ...) AND although the system information page (top right, "i") reports "2021.0.02.328618" all packages get installed with the version from hotfix 1.

 

Example from https://cfmodules.adobe.com/bundlesdependency.json

 

{
	"bundle": "adminapi",
	"minimumcoreserverupdaterequired": 1,
	"version": "2021.0.01.325996",
	"description": "The adminapi package modifies the administrator-level settings",
	"extrastoinstall": [
		{
			"name": "adminapi",
			"override": false,
			"version": "2021.0.01.325996",
			"extension": ".zip",
			"targetdir": "/wwwroot/CFIDE/adminapi"
		}
	]
},
{
	"bundle": "adminapi",
	"minimumcoreserverupdaterequired": 2,
	"version": "2021.0.02.328618",
	"description": "The adminapi package modifies the administrator-level settings",
	"extrastoinstall": [
		{
			"name": "adminapi",
			"override": false,
			"version": "2021.0.02.328618",
			"extension": ".zip",
			"targetdir": "/wwwroot/CFIDE/adminapi"
		}
	]
},

So I get adminapi version 2021.0.01.325996 instead of 2021.0.02.328618 like it should be ...

 

Any help would be greatly appreciated. 🙂

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Hi,

I am also struggling with same issue. Kindly let me know how you fixed. I have installed  update1 and 2 (Offline install through admin) , but it actually deletes the admin folders . I have copied it manually but still admin page is unable to recognize the admin modules. Any single help is appreciated.

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Community Beginner ,
Dec 11, 2021 Dec 11, 2021

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Hi, I'm not 100% sure but I think I manually installed update2 via the jar update file and reinstalled all packages via cfpm cli utility.

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Thanks Ja..It is good if somebody can provide some guidelines.. Nothing seems to be working for me.. I tried 


Step 1: Uninstall the updates, make sure the CF admin page is accessible.

Step 2: Download the update repo from below link

https://cfdownload.adobe.com/pub/adobe/coldfusion/2021/packages/hotfix-packages-cf2021-002-328618.zi...

Step 3: Copy the package to server, unzip it to a directory ( example: C:\packagerepo)

Step 4:  Change the location of repository in ColdFusion 2021 admin page. Navigating to Package Manager > Settings and change the package site to point to "bundlesdependency.json" file in C:\packagerepo as shown in below screenshot and click on submit changes.

Saliny22199649rqun_0-1639239795480.png

Step 5: CF2021 update 2 installer can be found in unzipped folder - \hotfix-packages-cf2021-002-328618\bundles\updateinstallers location. Copy the hotfix-002-328618.jar to C:\ColdFusion2021\jre\bin folder.

Step 6. Stop all the ColdFusion services. Open command prompt as admin, navigate to C:\ColdFusion2021\jre\bin folder and run the below command:

<cf_root>/jre/bin/java.exe -jar hotfix-002-328618.jar

 After following the above procedure my administrator modules went off... 

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Community Expert ,
Dec 11, 2021 Dec 11, 2021

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Fwiw, there must be something environmental or procedural about you who experience such trouble. 

 

What I mean is that I help people do updates to cf2021 multiple times a week, across different servers, clients, operating systems, and other variations, and I've not experienced any of this that you all report even once.

 

I know that for you suffering this, it feels like something's terribly broken about cf2021 and its update mechanism.  I'm just saying it's not at all a universal problem. Indeed, it seems a very unusual one (it may hit many, but I can assure it does not hit most, given my experience).

 

Hopefully the info you're sharing will help others hitting it, and perhaps it may give clues to Adobe if they are exploring the matter. 


/Charlie (troubleshooter, carehart.org)

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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LATEST

Hi Everyone,

 

As Charlie mentioned, we do not see this issue with other user and I tried this before writing this comment here and it worked for me in 2 different servers. 


Offline updates needs packages as well, so you need to download both and point the JSON in Package Manager console in CF Admin. 

 

You can reach out to cfsup@adobe.com and team will help you with this.

 

Thanks,
Priyank Shrivastava

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