Coldfusion 2023 auto lockdown incorrect administrator credentials error

Report · Nov 03, 2023

I am locking down a new CF 2023 installation using the autolockdown application but am getting an error when I enter the administrator credentials which I have triple-checked as being correct. I saw another post in the Adobe community where the solution was to install some packages in the admin, but everything is already installed as I used the GUI installer.

Log contents:

2023-11-03 13:05:14 INFO  - Path:C:\ColdFusion2023\lockdown\cfusion
2023-11-03 13:05:14 INFO  - LINE_DEBUGGER_ENABLED -> null
2023-11-03 13:05:14 INFO  - developer_enabled -> false
2023-11-03 13:05:14 INFO  - REMOTE_INSPECTION_ENABLED -> null
2023-11-03 13:05:14 INFO  - ajax_enabled -> false
2023-11-03 13:05:14 INFO  - robust_enabled -> false
2023-11-03 13:05:14 INFO  - FLASHFORMCOMPILEERRORS -> null
2023-11-03 13:05:14 INFO  - enabled -> false
2023-11-03 13:05:16 INFO  - ColdFusion is running
2023-11-03 13:05:21 INFO  - Firewall status: Domain Profile Settings: ----------------------------------------------------------------------State                                 ONPrivate Profile Settings: ----------------------------------------------------------------------State                                 OFFPublic Profile Settings: ----------------------------------------------------------------------State                                 OFFOk.
2023-11-03 13:05:21 INFO  - Value expected: ON, or: オン
2023-11-03 13:05:21 INFO  - File system type for drive: C:\ is: NTFS
2023-11-03 13:05:21 INFO  - Key found. Means IIS is installed!
2023-11-03 13:05:21 INFO  - Website name file already exists
2023-11-03 13:05:21 INFO  - Existing file deleted
2023-11-03 13:05:21 INFO  - 
2023-11-03 13:05:21 INFO  - 
2023-11-03 13:05:22 INFO  - blah.blahblah.com
2023-11-03 13:05:22 INFO  - blah.net
2023-11-03 13:05:22 INFO  - blah.com
2023-11-03 13:05:22 INFO  - blahblah.com
2023-11-03 13:05:22 INFO  - blahblahblah.com
2023-11-03 13:05:23 INFO  - blah.blah.com
2023-11-03 13:05:23 INFO  - blahblahblahblah.com
2023-11-03 13:05:23 INFO  - If websites which are already configured with connector with the instance: cfusion are found, they will be pre-selected in the Webites in IIS screen
2023-11-03 13:05:23 INFO  - Website already configured with connector: blah.blahblah.com
2023-11-03 13:05:23 INFO  - Website already configured with connector: blah.net
2023-11-03 13:05:23 INFO  - Website already configured with connector: blah.com
2023-11-03 13:05:23 INFO  - Website already configured with connector: blahblah.com
2023-11-03 13:05:23 INFO  - Website already configured with connector: blahblahblah.com
2023-11-03 13:05:23 INFO  - Website already configured with connector: blah.blah.com
2023-11-03 13:05:23 INFO  - Website already configured with connector: blahblahblahblah.com
2023-11-03 13:05:23 INFO  - 
2023-11-03 13:05:23 INFO  - 
2023-11-03 13:05:24 INFO  - 
2023-11-03 13:05:24 INFO  - 
2023-11-03 13:05:25 INFO  - 
2023-11-03 13:05:25 INFO  - 
2023-11-03 13:05:25 INFO  - 
2023-11-03 13:05:26 INFO  - 
2023-11-03 13:05:26 INFO  - 
2023-11-03 13:05:26 INFO  - 
2023-11-03 13:05:27 INFO  - 
2023-11-03 13:05:27 INFO  - 
2023-11-03 13:05:27 INFO  - 
2023-11-03 13:05:28 INFO  - 
2023-11-03 13:05:28 INFO  - 
2023-11-03 13:05:28 INFO  - 
2023-11-03 13:05:29 INFO  - 
2023-11-03 13:05:52 INFO  - 200
2023-11-03 13:05:52 INFO  - 
<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <title>Error</title>
	<link href="http://localhost:8500/cf_scripts/scripts/assets/style.css" rel="stylesheet"/>
    </head>
    <body>
	<div id="header"></div>
	<div id="spot">
	    <img src="http://localhost:8500/cf_scripts/scripts/assets/spot.png" />
	    <div id="title">Error</div>
	</div>
	<div id="content">
	    An error occurred while executing the application. Please try again or contact the administrator.
	</div>
    </body>
</html>

2023-11-03 13:06:04 INFO  - 200
2023-11-03 13:06:04 INFO  - 
<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <title>Error</title>
	<link href="http://localhost:8500/cf_scripts/scripts/assets/style.css" rel="stylesheet"/>
    </head>
    <body>
	<div id="header"></div>
	<div id="spot">
	    <img src="http://localhost:8500/cf_scripts/scripts/assets/spot.png" />
	    <div id="title">Error</div>
	</div>
	<div id="content">
	    An error occurred while executing the application. Please try again or contact the administrator.
	</div>
    </body>
</html>

2023-11-03 13:18:39 INFO  - 200
2023-11-03 13:18:39 INFO  - 
<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <title>Error</title>
	<link href="http://localhost:8500/cf_scripts/scripts/assets/style.css" rel="stylesheet"/>
    </head>
    <body>
	<div id="header"></div>
	<div id="spot">
	    <img src="http://localhost:8500/cf_scripts/scripts/assets/spot.png" />
	    <div id="title">Error</div>
	</div>
	<div id="content">
	    An error occurred while executing the application. Please try again or contact the administrator.
	</div>
    </body>
</html>

2023-11-03 13:23:48 INFO  - 200
2023-11-03 13:23:48 INFO  - 
<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
        <title>Error</title>
	<link href="http://localhost:8500/cf_scripts/scripts/assets/style.css" rel="stylesheet"/>
    </head>
    <body>
	<div id="header"></div>
	<div id="spot">
	    <img src="http://localhost:8500/cf_scripts/scripts/assets/spot.png" />
	    <div id="title">Error</div>
	</div>
	<div id="content">
	    An error occurred while executing the application. Please try again or contact the administrator.
	</div>
    </body>
</html>

Report · Nov 03, 2023

Oh, and I have used a very basic password with no special characters so the other cause I found wouldn't apply either.

Report · Nov 13, 2023

To be honest, I don't know what is causing that. I would suggest you reset the ColdFusion Administrator password.

Use the following steps, for example:

Right-click with your mouse on the file C:\ColdFusion2023\cfusion\bin\passwordreset.bat and select to Run As Administrator.
Type 1, and press <ENTER> (to reset the ColdFusion Administrator password);
Enter the new password, and press <ENTER> .
[Note: (a) the cursor wont move when you type the password.
(b) the characters ? and & have been known to cause problems.]
Enter the confirmation password, and press <ENTER> .
The Command Prompt should then automatically close. When it does, restart ColdFusion.
Open the ColdFusion Administrator and log in.

Report · Nov 13, 2023

I reset the admin password several times with progressively simpler passwords, ending up with all lowercase alphabet characters, to no avail. I'm going to just do the manual lockdown which is unfornunate.

Report · Feb 01, 2024

I'm encountering the same issue. did anyone find a solution to this issue yet?
I too have CONFIRMED that the passord is correct and even changed it to a simpler one.
Please advise anyone?

Report · Feb 01, 2024

I never found a solution. I ended up having to lock down manually.

Report · Feb 02, 2024

Thanks. I was afraid of that.