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Coldfusion Developer InstallAnywhere

Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Trying to install Coldfusion2021 Developer on Windows 10 Enterprise using InstallAnywhere with all* the sub-components.  After ~10-15 seconds it shot up to 100% completion, and has now been stuck there for an hour.  If I press the "Cancel" button, it says Installation Not Complete and if proceeding with Cancel will not be installed.  What should I do? 

 

I see Adobe Coldfusion 2021 and Adobe Coldfusion 2021 Add-on Services in Windows Programs and Features, so if I do have to bail out and it's not working, seems like I will at least have the chance to uninstall / retry.

 

*If had it to do over, would DE-SELECT all of the sub-components.

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correct answers 1 Correct answer

Community Beginner , Mar 07, 2023 Mar 07, 2023

Hi all,

Well, color-me surprized but after sitting that  way with ~0 activity on the process for 5+ hours, it finished successfully.  Admin console has come up ok.  Glad I let it ride.  Will definitely note this behavior for future reference.  Thanks for all suggestions/support!

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Look around for a little window (maybe modal) that you didn't see earlier. I've had that happen a couple of times before.

 

Dave Watts, Eidolon LLC

Dave Watts, Eidolon LLC

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Thanks / good thought!  Cleared the desktop and just the original installer window to be found, and nothing added to its task bar icon or newly appearing in the task bar.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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You might also look in Task Manager just in case. But that's a long shot.

 

Dave Watts, Eidolon LLC

Dave Watts, Eidolon LLC

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Thanks again, Dave.  Only one "CF" icon in the TM.  (If it had a different one, wouldn't know where to start looking.  Also nothing else "coldfusiony" meets the eye)

 

Likely, it has already installed and the installer just won't exit.  Admin console not coming up yet, but presume a restart needed to start the service.  Not seeing the entry in services.msc, but maybe that needs a restart as well.

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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Do the contents of the uninstall folder look like the following?

BKBK_0-1678197379848.png

If so, the right-click on uninstall.exe and select "Run as administrator".

 

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Exactly, except for the installallvariables.properties is missings.  Thanks for the pointer!

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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If you find you can't recover, you could install via the new zip installation feature introduced with CF2021. It's offered the same place as the full (installanywhere) installer. After unzipping it, run the cfinstall.bat file (Linux folks would use cfinstall.sh).

 

This does NOT install those related services, but if you're not needing them that won't trouble you. Those who do can find them on the cf downloads page as separate installers: 

https://helpx.adobe.com/coldfusion/kb/coldfusion-downloads.html

 

That cfinstall script would offer to implement a service for cf, btw. 

 

Let us know if this gets you going.

 

As for what happened with the other installer, see the install log which should be in the root of the cf folder. Let us know if it has errors you don't sort out. 


/Charlie (troubleshooter, carehart.org)

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Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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Thanks for the tips.  No log file in main CF 2021 dir thus far.

 

Couple of things.  First, looks like install far from complete, as "cfusion" dir practically empty, having just "jetty" folder.  Also, noticed top-level "uninstall" folder, which presumably could be used instead of or with uninstalling in the Windows "Programs and Features" tool.  Probably going to leave it hung for now (2+ hours) and certainly kill it tomorrow.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Oh, the install log would not be created until the installer finished. Sorry, I didn't consider it would still be running by the time you saw my reply.  And if you may kill the installer, it likely also would not write a log.

 

I'll say I've installed cf2021 hundreds of times the past 28 months since it's release, and helped as many here, and I've never seen or heard of the behavior you describe. Or if it's happened, it's not at ALL common. Small consolation for you, sure. Just sharing, FWIW.

 

It may well be that if you started over, it could work. Or if you could report any non-standard aspects of the machine, we might help find whatever led to the trouble. 

 

And to be clear, you could proceed with that zip installation even if you do cancel and cannot uninstall the full installer. It can be put in its own folder, and could have its own service.

 

Also, the cf folder for the other installer (such as C:\ColdFusion2021) could simply be deleted. And the service it created could be deleted with the Windows "sc delete" command.

 

As for the add-on service and the jetty folder (within the cf folder), if you may want to keep that (assuming it works), you could. You'll have a rather non-standard setup, which could complicate your later troubleshooting. But it could all be made to work.

 

Hope that's helpful. 


/Charlie (troubleshooter, carehart.org)

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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It might be better if the OP nukes the whole thing from orbit, just to be sure. I'd get rid of all CF-related services, then delete all CF-related folders, then reboot, then try again!

 

Dave Watts, Eidolon LLC

Dave Watts, Eidolon LLC

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Sure. I'd support that. As I'd said from the first, it sounds like a very unusual situation, and starting over could work. But I wanted to share the rest as an alternative, which would work otherwise. 


/Charlie (troubleshooter, carehart.org)

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Hi all,

Well, color-me surprized but after sitting that  way with ~0 activity on the process for 5+ hours, it finished successfully.  Admin console has come up ok.  Glad I let it ride.  Will definitely note this behavior for future reference.  Thanks for all suggestions/support!

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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Glad to hear you've got it working!

Is the installation log in C:\ColdFusion2021\ reporting 100% success?

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Hi,

Looks to be!

Summary
-------

Installation: Successful.

2834 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

...

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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Given that it ran after a few hours, I'd argue strongly that something is amiss--but not with CF, as again this terrible delay is not normal behavior for the cf installer.

 

Instead, my first guess would be that you may have one OR  MORE anti-virus solutions that are scanning the file writes AND perhaps reads of all processing of that installer. These days, av tools do that, not just scanning what's "downloaded". And the installer first extracts many files before it runs, then it lays down thousands of files in cf's folder as it runs. If all that is scanned...and if more than one scanner is scanning it, things can back up. I've definitely seen it take dozens of minutes--but never a few hours.

 

And there may be other impacting factors, such as:

  • was the drive onto which you installed cf a regular one (ssd or hard drive)? Or some sort of nas/san/share? That could impose network io that could add slowness
  • were you installing cf in a VM? If so, did you perhaps have a snapshot running? In some VM hypervisors, running on a snapshot incurs a costly penalty the larger the snapshot gets
  • There may be still other impacts that you or others could think of

 

And I realize it may be none of the above, for you. I leave this as much for others who may find the thread in the future. 

 

Would love to hear if you might try something and run the installer again.

 

Of course, you may "leave well enough alone" since it completed, but if you have ongoing perf issues, all the above could impact that also and be worth resolving.

 

For example, a quick test you can do now is to simply restart cf. How long does it take to go down and come up. If all's well and normal, it could complete that in less than 30 seconds, or perhaps a minute on some servers. How long does a cf restart take for you? If more than even a couple of minutes, I'd think you have this larger issue to resolve. 

 

(Before anyone points out that CF CAN take longer to go down or come up, I'm referring to "normally", when cf is not under load and is otherwise running fine before stopping it. There can be occasions where people feel they must kill the cf process for it to go down. Similarly, some find "cf won't start", and sometimes cf startup could be impacted by other processes that may be running, including processes that continue after an is update and reboot, for example.)

 

To all that, Andrew, you mention this is Windows 10. Does Task Manager's performance and processes tabs show not just cpu and memory but also network and disk? If so, it could be useful to watch those to see if they rise tremendously during cf shutdown/startup, whether due to cf or something else.

 

I've seen people have file change detection tools, file sync tools, and all manner of other things sometimes slowing processing.. but cf startup/shutdown (and installation) might stress things far more than your normal processing, so that you might not have otherwise noticed such an "other" thing having an impact on your machine.

 

Just food for thought. I help people solve such problems daily, and while answers are more obvious when I can SEE what's going on with them, I share these as examples of the kinds of things I've seen have an impact like you have experienced.

 

Let us know if you find or try anything, like a simple restart, or if instead you might opt to feel this is "case closed" now that CF installed. 


/Charlie (troubleshooter, carehart.org)

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Thanks, Charlie.  Yes, we have considerable issues with McAfee at times.

Behavior of the installer very concerning - to say it was 100% almost immediately, and still with so many files (~all cfusion) missing.

Need to try that restart now like you suggest...

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