Licensing issues for Coldfusion 2021

[Matthew22377144yk0g]

We recently purchased a Coldfusion 2021 Standard license with the intent to upgrade our existing CF 2018 installation - we have both a test and production environment.  We initially upgraded the test environment using this license, and then upgraded our production environment.  We removed the license from test, however, in our CF Admin on production, we were no longer able to access the page with licensing settings (we could click on it, but it wouldn't load).  We even reinstalled CF2021, only to have the same issue, and had to revert back to a snapshot of our 2018 environment.

Does anyone have any idea of what could be going on?

[RaviShankar Chagnur]

Hello Matthew,

Can you please let us know the error you were getting while accessing the Coldfusion 2021 License? also, can you share the screenshot of the same

Also, let us know the steps that you have followed for deactivating the License

[Matthew22377144yk0g]

Hi Ravi - thanks for the response.  There was no error when we tried accessing the Licensing and Activation page - it simply would not not load.  If there were any console errors, we didn't collect them (and can't now, as we reverted to a previous server snapshot).

On our test server, if I recall correctly there was a deactivate button next to the licence on the Licensing and Activation page.  We used that, and I can confirm that the test server is no longer using the license (it's in enterprise trial mode now).

[RaviShankar Chagnur]

Do you have a screenshot of the error, if not is it possible to reinstall it, if so please reinstall CF 2021 , you can select option 3 i.e Developer Edition if you do not want to install the Standard version on the test server, once installed, migrate the settings and let us know if you face any issues

[Matthew22377144yk0g]

We reinstalled Coldfusion 2021 and attempted to activate our license again and got this error:

We tried following the offline activation method, but got the following error when uploading the license file.

After applying the latest patches, we tried accessing the activation page again, and it was extremely slow in loading.  This is what we saw in the network logs of our browser.

Eventually the page loaded, but we tried activating the license again, and continued to get the first error message.