Log File Error - Is this my Responsibility?

Report · Jan 14, 2009

Hi server admin people,

I'm a customer who is trying to kill an application hosted by my ISP. I've removed and deleted all related directories and files on my ISP's server and told them I don't need ColdFusion support anymore. However, they want to continue charging me because their server is getting bogged down by calls to a cfm page that no longer exists. The error log file is below. I don't know how to fix the problem. Should I have to? I guess my expectation would be that this is some attack my ISP should know how to handle. Greatly appreciate anyone taking the time to look and advise. Here are the repeating lines in the server's log file my ISP provided me with:

"Error","jrpp-611","12/24/08","19:32:35",,"File not found: /Intranet/processaskquestion.cfm The specific sequence of files included or processed is: F:\InetPub\Webhost\Testing\Intranet\processaskquestion.cfm "
coldfusion.runtime.TemplateNotFoundException: File not found: /Intranet/processaskquestion.cfm
at coldfusion.filter.PathFilter.invoke(PathFilter.java:77)
at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:47)
at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:52)
at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28)
at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:35)
at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:43)
at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
at coldfusion.CfmServlet.service(CfmServlet.java:105)
at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:252)
at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:192)
at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:348)
at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:451)
at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:294)
at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

Sincerely, Paul.

Report · Jan 14, 2009

If you make *any* request for *any* ColdFusion file {.cfm, .cfc, .cfr,
etc} on *any* web site on a web server configured with ColdFusion, you
will get a ColdFusion error by default.

The default behavior is for the Web Server to handle in such request to
ColdFusion if the file exists or not. There are settings that can
change this, but that can turn of some of ColdFusion's functionality.

So, yes I think this is the ISP's issue.

Report · Jan 14, 2009

You cannot control incoming requests. I mean... how could you?

It's their problem, not yours, and they're being pretty stupid about it.

Tell them - in no uncertain terms - you're not paying.

--
Adam