<cfdocument> and <cfchart> stopped working when moved to Windows 2003/IIS6

[el_sim]

We just moved our content to a new server: from Windows 2000 to Windows  2003 (IIS6).
We are using Cold Fusion MX 7,0,2,142559.

Everything works properly after the move except:

1. <cfdocument> (any, the simpliest one) hangs producing error:"The  document has no pages. null "

2. <cfchart> crashes producing error: "Invalid attribute: autoAdjust null"

What can it be? Where should we look? Is it some Windows 2003  feature/problem/blockage? Or does it look like Cold Fusion was not  installed properly?
Any Hot Fixes are required?

Any ideas are welcome!!!

[-__cfSearching__-]

Just a wild guess, but have you checked the update list for any patches that might apply to cfdocument and/or cfchart? Perhaps there were patches applied on the old server, that were not applied to the new server.

http://kb2.adobe.com/cps/000/e6a6dd7a.html

http://www.adobe.com/support/coldfusion/downloads_updates.html#mx7

[el_sim]

You're, probably, right. The thing is that some Hot Fixes that were not needed in the old environment might be needed here...

The closest for our problem are those from MX 7.0.1 Hot Fix 1:

60827

cfchart could fail to display on Windows/IIS6 systems because HTTP headers were not generated.

1

61378

Threading issues with cfdocument could cause a request to hang under some circumstances on ColdFusion MX 7.0.1

However, I'm not sure if we should apply older version's (7.0.1) Hot Fix to the newer version (7.0.2)... Should we???

[-__cfSearching__-]

My instinct would be to say no. But check the release notes to see if the fixes are cumulative. Also, check the individual fixes/technotes too. They are not always included in the major updates. I am guessing it might be one or more of those that you are missing.

[JR__Bob__Dobbs-qSBHQ2]

This is a shot in the dark, but what JVM are you using?  The one packaged with the CF7 install is pretty old.  I'd try using the latest supported version of Java 1.4 ( 1.4.2_15 ).

"How to change the JVM for ColdFusion on JRun"

http://go.adobe.com/kb/ts_2d547983_en-us

Java Download (Sun)

http://java.sun.com/products/archive/

[el_sim]

Thank you... The thing is that we are currently using JVM version 1.4.2_11-b06  in both old and new environments. It is pretty old but I don't think we should jump to a newer version while this one is unstable...

The latest patch is http://kb2.adobe.com/cps/400/kb400074.html (ColdFusion MX 7.0.2 Cumulative Hot Fix 1). It has some <cfdocument> and <cfchart> fixes but not exactly those problems that we have.

What would you recommend: apply older version patch  (MX 7.0.1) that sound similar to our problem

or

apply the current version patch (MX 7.0.2 Cumulative) that sound a little different?

[JR__Bob__Dobbs-qSBHQ2 · Accepted solution]

I would avoid installing 7.0.1 hotfixes on an 7.0.2 installation.   The 7.0.2 release notes state that "It also includes all previous ColdFusion MX 7 hot fixes that have been released to date, eliminating the need to install multiple hot fixes and patches."

CF 7.0.2 Release notes
http://www.adobe.com/support/documentation/en/coldfusion/mx702/cf702_releasenotes.html
You might try installing the ColdFusion MX 7.02 Cumulative Hot Fix 3 or the CFDocument Cumulative Hot Fix.ColdFusion MX 7.02 Cumulative Hot Fix 3
http://kb2.adobe.com/cps/402/kb402465.html
ColdFusion MX 7.02 - CFDocument Cumulative Hot Fix
http://kb2.adobe.com/cps/402/kb402093.html

[el_sim]

You're right. I'll try "CFDocument Cumulative Hot Fix" first and then (if it won't help) I'll apply Hot Fix 3. Thanks for your advices. I'll keep you posted with the result.

[el_sim]

Yes, CFDocument Cumulative Hot Fix solved the problem we had with <cfdocument>. Thank you!

<Cfchart> problem got solved by updating webcharts3D.xml and wc50.jar with the newer versions.