new fonts not work in cfdocument pdf and cfreport ( CF2021 - linux )

[[Projects]28660639tixy]

hi all, I'm having a problem with the implementation of new fonts to be used both in the cfdocument to create a pdf and in the cfreport. As you can see in the picture I downloaded the .ttf files and put them exactly in that path and put the correct path inside Font Management on the administrator cf . The folder exists and the path is right, I restarted CF but there is no way the fonts are displayed in both cfdocument and cfreport. Always use a default font, how can I fix this?

[Vikram Kumar M]

@[Projects]28660639tixy  Could you please let me know the update level of the ColdFusion?

Thanks,

Vikram

[[Projects]28660639tixy]

Hi Vikram,

these are the setting of coldfusion 

Server Product	ColdFusion 2021
Version	2021,0,04,330004
Edition	Standard
Operating System	UNIX
OS Version	5.15.0-1028-aws

[[Projects]28660639tixy]

@Vikram Kumar M

[[Projects]28660639tixy]

the operating system is linux

[Vikram Kumar M]

@[Projects]28660639tixy Please contact us at cf.install@adobe.com to investigate this issue further.

Thanks,

Vikram

[BKBK]

Was the problem resolved? If so, could you please share the solution.

[default5jh3j2vhf5kn]

Hi,  Im having the same issue.  Did anyone resolve the problem?  Fonts looks different when I  create and print the PDF.  

[default5jh3j2vhf5kn]

any updates.  Im having the same issue. 

[Charlie Arehart]

What update of cf2021 are you running? And are you also on Linux (like others here)? And is your issue with cfdocument, specifically?

And had you tried gherardo's solution below? 

[default5jh3j2vhf5kn]

Working on applying gherardo's solution.   Problem is with cfdocument specifically.  the fonts are different.  Code creates the files in html and then through <cfdocument> converts to pdf.

The first attached file is 2016 version which is corrected.  The second file is after 2021 upgrade which is incorrect.   I sent just a portion of the file and what it looks like.   It is really a one page document that extends now to two pages. 

[gherardo.vittoria]

Our server is  Ubuntu 22.04 and we have solved reading solution in this post:
https://community.adobe.com/t5/coldfusion-discussions/cfreport-pdf-unable-to-find-registered-ttf-fon...

For us  the solution was quite simple just as creating a symbolic link 
ln -s /usr/share/fonts/ttf /usr/share/fonts/default/TrueType

then, restarted Coldfusion Service and fonts were rendered the right way!
Good Luck!

[gherardo.vittoria]

Hi, I see that you are making the same mistake we did by uploading fonts trough the CF administrator interface... that did not work!
We solved this issue creating a symbolic link :
ln -s  /usr/share/fonts/ttf   /usr/share/fonts/default/TrueType

Otherwise, try putting your fonts manually into the /usr/share/fonts/default/TrueType directory and then restarting CF...
Our Ubuntu 22.04 with CF2021 worked both with cfdocument and cfreport...

[default5jh3j2vhf5kn]

Yes, I'm on a linux server.  We are in the cloud.  We have all the latest updates.  Issue is specific to cfdocoument.  The spacing in the document is different when I convert pdf.  I create the file in html first and it looks good.  Then when i take the file and do cfdocument pdf it's not correct.   

attached are before and after picture.  Changeafter2021 is not correct.   The second file is the 2016 version which is correct.

[Charlie Arehart]

But did you try the simlink offered by gherardo?

If you did not and would not, because instead you want Adobe t to acknowledge a bug and fix the problem in a subsequent update, this is not the best place for that. Instead, file a bug report at tracker.adobe.com.

Even then, please let us fellow users know if you would try gherardo's fix and if it works for you.