New Install of ColdFusion - Only serving CFM Pages in WebRoot and CFIDE

[SGroty]

Windows 2008 R2

ColdFusion 10

• Mandatory Update
• Update 1
• Update 2

Webroot = inetpub\wwwroot\

We installed and configured ColdFusion 10 a few weeks ago on a new server.  I put a few CFM pages in my webroot and they served up fine.  Still do! Administrator is serving up fine as well.  However, subdirectories of my webroot are not being processed by ColdFusion.  It won't serve up CFM pages.

We've compared settings, subdirectories are set to inherit from the parent webroot.  Subdirectories are serving HTM pages and the CFM pages are showing up as HTM pages, unprocessed.

I do not know if this was occuring prior to the updates.

Any help would be greatly appreciated.  I need to transition as soon as possible.

Thanks!

[Carl Von Stetten]

It sounds like the web connectors may not be properly configured.  Try running WSConfig as Administrator and removing the connectors, then readding them.

-Carl V.

[SGroty]

I don't see where to do that in WSConfig.  It's a very limited dialog.

I've tried calling install support, getting nothing but a run around.

Chat said to call 800-833-6687.

800-833-6687, after 45 minutes, tells me to email cfsupport@adobe.com

cfsupport@adobe.com emails bounce back to me.

Chat then says to call 800-833-6687 for install assistance.

The circle of outsourced support for us customers.  I don't have it in me at the moment grind through forcing escalations and documenting every step for delivery to their Office of The President at the moment.  Probably will after lunch.

15 years I've been using ColdFusion, Macromedia, and Adobe products.  Braggin about their offerings, community, and support every chance I got. This is frustrating, this is what I'm stuck with, the run around from Customer Support.

[Carl Von Stetten]

When you say:

I don't see where to do that in WSConfig.  It's a very limited dialog.

what specifically is the "that" you are referring to?

[SGroty]

Here's the dialogs I'm seeing when I open WSConfig.exe as Administrator

[Carl Von Stetten]

To remove the connector, click on the IIS server entry in the first dialog (the one in the upper right corner of the screenshot).  The "Remove" button will then be enabled.  Click on it and follow the prompts.  You may want to close WSConfig and restart the web server in IIS Manager.  The relaunch WSConfig as administrator, click "Add...", and reconnect the IIS web server.

-Carl V.

[SGroty]

I did it, still not working.  Here's the results and more about my config.

[Carl Von Stetten]

Running out of ideas.  One thing to check: what account is the ColdFusion service running as?  Does that account have sufficient access rights to the subfolders under the wwwroot folder?

-Carl V.

[SGroty]

Yes, same admin account for all of it.  Just double checked it and permissions.

Thanks for your help.

[Carl Von Stetten]

Are there any web.config files in those subdirectories?

[SGroty]

Nope, no config files in there.  It is affecting brand new folders created on the server and folders moved over to it.

[SGroty]

Well, after another hour of bouncing around, misinformation, lies from badly trained reps, I come to find out Installation Support is NOT part of purchasing ColdFusion Server for Volume Licensing customers. That is what was communicated to me via reps when I spoke with them prior to purchase.

I want the Allaire brothers back.

[Miguel-F]

When you click on the sub-folders in the IIS admin tool do you see the ColdFusion handler mappings?

What are you seeing when you make these requests (404, 500, etc.)?

Have you checked the web connector log file for errors?

[BKBK]

Shouldn't you actually copy the contents of {CF_installation}/wwwroot/ into /inetpub/wwwroot/, so that all CFM files are served from /inetpub/wwwroot/?

[ETP2013]

I have this exact same issue and posted a question earlier today.  Were you able to resolve it?  I'm past frustration.

[vishu_13]

Hi

Can you show us the screenshot of permissions of wwwroot folder and Business Process folder?

Also, can you create a new site in IIS and create the same directory structure however assign permisison as Everyone and then test the behavior. As you have configured the connector with All then you need not to create the connector once again. The reason why CFIDE and jakarta are working fine because they are not the actual directories, they are virtual.

HTH

Thanks

VJ