unable to update cf10

Report · Sep 20, 2012

In the administrator of Coldfusion 10, it says there are 2 updates. When I click on the "read more" link, it shows the details but doesn't have a link to download the file. When I click on the "download" link, I get this javascript error

Timestamp: 09/20/2012 12:34:52 PM

Error: ReferenceError: downloadService is not defined

Line: 892

When I click on the "download and Install" link, I get this javascript error

Timestamp: 09/20/2012 12:34:36 PM

Error: ReferenceError: ColdFusion is not defined

Line: 1046

At the top of the updates page in the administrator, I see this, not sure if it's supposed to be there or what...

ColdFusion 10 Update 2 - Continue installation

ColdFusion 10 Update 1 - Continue installation

Progress Information

Error

Confirm overwrite

Uninstall Confirmation

The server is 32 bit VM Windows Server 2008, running CF10 Standard. Does anyone know how I can install these updates or resolve these javascript errors?

I have tried accessing the administrator a few different ways: 127.0.0.1 and localhost when remoted into server, and using IP and the server name.

Report · Sep 20, 2012

Are you logged into CF Administrator as the default "admin" user or as another user? I found that I couldn't run the updaters properly unless I was logged into the Administrator as the "admin" user.

-Carl V.

Report · Sep 20, 2012

Yes, I am logged in as admin and I tried it on a 2 different cf10 servers and got the same error.

Report · Sep 20, 2012

Are your servers behind a firewall that prohibits direct internet access? If so, you might need to configure some kind of proxy server. There is also supposed to be a way to set up your own update server, but I haven't looked into that myself. If that applies to you, I'd look into the Adobe documentation to see how to do it.

-Carl V.

Report · Nov 06, 2012

I figured out the issue in case anyone runs into the same problem: I was missing the cfscripts virtual directory in IIS.