CF11 Admin Error

New Here ,
Oct 07, 2014 Oct 07, 2014

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Getting an error on a CF 11 Enterpirse Server Administrator on Win2008 64bit when going to Server Update - Updates

Element UPDATESETTINGS.UPDATESERVICE is undefined in a Java object of type class [Ljava.lang.String; referenced as ''

The error occurred in index.cfm: line 103
Called from index.cfm: line 52
Called from index.cfm: line 51
Called from index.cfm: line 1
-1 : Unable to display error's location in a CFML template.  

Also, in the top frame of the admin contol panel there are no resources|info|?| logout links and there is an error in the source code:

	at cftopnav2ecfm1029300467.runPage(/CFIDE/administrator/topnav.cfm:241)
  
<br />

   <br />

   <pre>java.lang.NullPointerException

at coldfusion.server.UpdateService.init(UpdateService.java:132)
at coldfusion.server.UpdateService.&lt;init&gt;(UpdateService.java:123)
at coldfusion.server.UpdateService.getInstance(UpdateService.java:184)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at coldfusion.runtime.java.JavaProxy.invoke(JavaProxy.java:97)
at coldfusion.runtime.CfJspPage._invoke(CfJspPage.java:2483)
at cftopnav2ecfm1029300467.runPage(/CFIDE/administrator/topnav.cfm:241)
at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:246)
at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:734)
at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:570)
at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
at coldfusion.filter.IpFilter.invoke(IpFilter.java:45)
at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:487)
at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:42)
at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40)
at coldfusion.filter.PathFilter.invoke(PathFilter.java:141)
at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:94)
at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:78)
at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28)
at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:58)
at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:62)
at coldfusion.CfmServlet.service(CfmServlet.java:219)
at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42)
at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at coldfusion.inspect.weinre.MobileDeviceDomInspectionFilter.doFilter(MobileDeviceDomInspectionFilter.java:121)
at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at coldfusion.filter.ClickjackingProtectionFilter.doFilter(ClickjackingProtectionFilter.java:75)
at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:422)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:198)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Anyone have any ideas on how to fix this?

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Adobe Employee ,
Oct 07, 2014 Oct 07, 2014

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Hello,

Can you share the ColdFusion build number which you are using?

          To check build number: Login to ColdFusion administrator > Navigate to System Info.

Is your ColdFusion server behind firewall?

When did you start facing this issue?

Regards,

Nimit

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New Here ,
Oct 07, 2014 Oct 07, 2014

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Nimit,

The Build/Version is: 11,0,0,289822

Yes, it is behind a firewall the JVM arguments are set to the appropriate proxy/port

Unsure when it began, initially noticed it when attempting to check for the update/hotfix.

Thank you for the reply.

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Adobe Employee ,
Oct 07, 2014 Oct 07, 2014

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Can you also tell me the platform/OS which you are using?

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New Here ,
Oct 07, 2014 Oct 07, 2014

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Server Product ColdFusion
Version 11,0,0,289822
Tomcat Version 7.0.52.0
Edition Enterprise  
Operating System Windows Server 2008  
OS Version 6.0  
Adobe Driver Version 5.1.1 (Build 0001) 
Java Version 1.7.0_51  

Thanks.

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New Here ,
Mar 15, 2015 Mar 15, 2015

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Was a fix or workaround for this ever posted? We updated the first of our dev servers today, and 2 out of the 3 instances on it have this problem. Definitely not something we can put on production boxes.

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New Here ,
Mar 21, 2015 Mar 21, 2015

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In the debug output from the failed page that results from clicking "Updates", I see three references like this:

C:/work/cf10_final_hotfix/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm

That doesn't look right. Looks like maybe a hard coded reference to someone's dev environment. Definitely no C:/work directory on servers!

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