CF2016 Administrator Server Update will not show installer or updates

[waltert81536204]

Anyone know why my Server Updates page has quit showing the installer or updates pane? I was able to apply previous updates to 2016 so not sure why it’s just decided to quit working.

[Priyank Shrivastava.]

Hi,

Can you please paste the neo_updates.xml content. You can find the details on \ColdFusion2016\cfusion\lib\

Thanks,

Priyank

[waltert81536204]

<?xml version="1.0" encoding="UTF-8"?><settings><update autocheck="true" checkinterval="10" checkperiodically="true" sendupdate="true"><url>https://www.adobe.com/go/coldfusion-updates</url><defaulturl>https://www.adobe.com/go/coldfusion-updates</defaulturl><notification><emaillist>XXXXX@xxxxx.xxxxx</emaillist><fromemail>xx@xx.xx</fromemail></notification></update></settings>

[Priyank Shrivastava.]

Can you please take the backup of this xml and then copy this content in your xml. After the change, restart the CF service.

<?xml version="1.0" encoding="UTF-8"?><settings><update autocheck="true" checkinterval="10" checkperiodically="false" sendupdate="true"><url>https://www.adobe.com/go/coldfusion-updates</url><defaulturl>https://www.adobe.com/go/coldfusion-updates</defaulturl><notification><emaillist/><fromemail/></notification></update><proxy><hostname/><port>0</port><username/><password/></proxy></settings>

We need to check the logs as well.

Thanks,

Priyank

[waltert81536204]

Tried the XML above and got same result. I have scoured through the cf logs but do not see anything pointing out an error. In the HTTP.log file i do see the below so i think it is communicating ok just not displaying

"Starting HTTP request {URL='https://www.adobe.com/go/coldfusion-updates', method='get'}"

"HTTP request completed  {Status Code=200 ,Time taken=1314 ms}"