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Cold Fusion 11 refresh page image does not appear

Explorer ,
Nov 12, 2014

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Hi,


In Cold Fusion 11, when I first bring up a page the graphic image appears.

When I refresh the page, the graphic image does not appear.

This is not an issue with Cold Fusion 9.

Is there anything in the administration that needs to be configured?

Thanks,

Mike

If you open the IIS Management Console and go to the site you want to check, over on the right hand side where the Stop and Restart actions are there is a "Failed request traced" link. Click this to open it and enable it.

1.png   2.png

Once this is enabled you can go  back to the "Home" part of the site in IIS where all the icons for configuration are. If you have the module installed as part of IIS you will have a Failed Request Tracing Rules icon to open.

3.png

If its not there then you will need to run the server management and add it to the IIS role on the server.

Inside here you can add content to trace. Click the add button on the right hand side and keep the "All Content" selected and then on the next page enter the status code you are getting. Apply it to all the providers on the final page and click finish.

Now if you visit the page you have the problem with and get the 500 error a request trace may log and you can find it (by default) in directory in the screenshot above.

They are xml files that written which you can open up in a browser. It will show you all the steps it goes through processing the page and hopefully show you where it stops and give you the reason.

Not always guaranteed and sometimes the errors can be really obscure. The fact you have problems with images rather then an actual page may mean it doesn't work but until you try it you wouldn't know.

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Cold Fusion 11 refresh page image does not appear

Explorer ,
Nov 12, 2014

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Hi,


In Cold Fusion 11, when I first bring up a page the graphic image appears.

When I refresh the page, the graphic image does not appear.

This is not an issue with Cold Fusion 9.

Is there anything in the administration that needs to be configured?

Thanks,

Mike

If you open the IIS Management Console and go to the site you want to check, over on the right hand side where the Stop and Restart actions are there is a "Failed request traced" link. Click this to open it and enable it.

1.png   2.png

Once this is enabled you can go  back to the "Home" part of the site in IIS where all the icons for configuration are. If you have the module installed as part of IIS you will have a Failed Request Tracing Rules icon to open.

3.png

If its not there then you will need to run the server management and add it to the IIS role on the server.

Inside here you can add content to trace. Click the add button on the right hand side and keep the "All Content" selected and then on the next page enter the status code you are getting. Apply it to all the providers on the final page and click finish.

Now if you visit the page you have the problem with and get the 500 error a request trace may log and you can find it (by default) in directory in the screenshot above.

They are xml files that written which you can open up in a browser. It will show you all the steps it goes through processing the page and hopefully show you where it stops and give you the reason.

Not always guaranteed and sometimes the errors can be really obscure. The fact you have problems with images rather then an actual page may mean it doesn't work but until you try it you wouldn't know.

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Nov 12, 2014 0
Most Valuable Participant ,
Nov 12, 2014

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What pages are you referring to?  In the Administrator, or your own web site?

-Carl V.

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Explorer ,
Nov 12, 2014

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I am referring to the website I support.

Mike

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Most Valuable Participant ,
Nov 12, 2014

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Are you using the built-in web server or fronting your site with IIS or Apache?

Turn on your developer tools in your browser and check the network information.  Are you getting any error codes for the image files?

-Carl V.

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Nov 12, 2014 0
Explorer ,
Nov 12, 2014

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Using IIS 7

When the page initially loads, the result on the page is 200 and 304 for the image.

When the page is refreshed, the page load is 200 and 500 for the image.

Mike

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Most Valuable Participant ,
Nov 12, 2014

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Sounds like an IIS problem then, not a ColdFusion one.  What is the specific 500 error code you are getting? You might need to fumble around with the different content on the network information tab to see the detailed response.  What browser are you using?

-Carl V.

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Explorer ,
Nov 12, 2014

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The Type in the debug is image/jpeg on initial load.

When the page is refreshed the Type is text/html

The problem started after Cold Fusion 11 was installed. This was not an issue with Cold Fusion 9.

Using IE8

Mike

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Most Valuable Participant ,
Nov 12, 2014

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Have you applied any of the ColdFusion 11 updates?  If so, did you rebuild the web connectors afterward?  You might also try downloading the beta of Update 3 to see if it has any effect.  See the ColdFusion Blog for details.

The mime type changes seem suspicious.  Are the images being loaded using a standard <img> tag or some other way?  If via <img>, ColdFusion shouldn't be touching them unless the filename/path is coming from a ColdFusion variable.  Have you looked at the IIS logs to see what might be happening during the refresh request?

-Carl V.

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Explorer ,
Nov 12, 2014

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I have tried to apply the Cold Fusion 11 updates, but it looks like the updates have not been applied.

I have posted questions under the Cold Fusion 11 updates (Security fixes).


Below is image using the <img> tag.

<img src="/BUSDev/images/headergraphicnewbus.jpg" border="0">

I will look in the IIS logs.

Mike

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Nov 12, 2014 0
Explorer ,
Nov 12, 2014

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The following in the entry in the IIS log:

2014-11-12 19:34:59 10.29.21.71 GET /BUSDev/images/headergraphicnewbus.jpg - 443 - 10.10.224.114 Mozilla/5.0+(Windows+NT+6.1;+Trident/7.0;+rv:11.0)+like+Gecko 404 2 1260 0

Mike

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Most Valuable Participant ,
Nov 12, 2014

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So that looks like a 404.2 error, which is "Not Found" and related to CGI/ISAPI restrictions.  Also looks like the image is being loaded over HTTPS.  When the image first loads fine, is it also being loaded over HTTPS?  When you refresh, is any authentication expired?

In any case, this is definitely an IIS issue.  You might have more luck getting assistance if you jump on Microsoft Technet for IIS support or on ServerFault.

-Carl V.

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Nov 12, 2014 0
Explorer ,
Nov 17, 2014

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The site is using HTTPS. I do not see anything expired.

This issue after installing Cold Fusion 11. When Cold Fusion 9 was installed, the images worked fine.

Thanks

Mike

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Nov 17, 2014 0
Most Valuable Participant ,
Nov 17, 2014

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I still don't think this is a ColdFusion issue.  However, you mentioned CF9 - did you install CF11 on the same server CF9 was or is on?  Did you remove the CF9 IIS connectors then add the CF11 connectors?  Have you removed CF9 or just stopped the services?

-Carl V.

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Nov 17, 2014 0
Explorer ,
Nov 17, 2014

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CF 11 is installed on the same server CF9 was installed on.

I stopped the stopped the CF9 services and removed the CF9.

I did not remove the CF9 IIS connectors.

Mike

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Nov 17, 2014 0
Most Valuable Participant ,
Nov 17, 2014

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That could be the problem.  The CF9 connectors definitely need to be removed.  You'll have to do it manually in IIS.

-Carl V.

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Nov 17, 2014 0
Explorer ,
Nov 17, 2014

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I could not find any information on to remove the CF9 connectors manually in IIS.

Is there some instructions on how to perform this?

Mike

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Most Valuable Participant ,
Nov 18, 2014

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The easiest way is to remove the CF11 connectors temporarily first.  Use the CF11 Web Connection Configuration Tool to remove all the connectors.  Once that's done, open IIS Manager.

In IIS Manager, click on the server at the top of the Connections pane.  In the main pane, open Handler Mappings.  Look for the ColdFusion extensions in the "path" column (*.cfc/*.cfm/*cfml/*.cfr/*.cfswf etc.).  If you see any, delete them.  Then go through each web site configured on that server and check their Handler Mappings.  Again, if you see any mapped to ColdFusion extensions, delete them.  You might want to restart IIS just to be safe.

Now go back into the CF11 Web Connection Configuration Tool and reconnect to IIS.

-Carl V.

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Nov 18, 2014 0
Explorer ,
Nov 24, 2014

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Hi,

I followed the instructions and no .cfc, .cfm, .cfml, .cfr, cfswf appeared in the Handler Mappings.

I restored the environment back to Cold Fusion 9 and started to install the Cold Fusion 11 process again.

The Cold Fusion 9 Handler Mappings were manually deleted after Cold Fusion 9 was deleted prior to installing Cold Fusion 11.

After installing Cold Fusion 11, the website appears with the image the first time the page is loaded but when it is refreshed the image disappears.

I checked to see if the .cfc, .cfm, .cfml, .cfr, cfswf appear in the Handler Mappings. They do not appear.

The Update 2 patch has not been installed.

Thanks,

Mike

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Nov 24, 2014 0
Most Valuable Participant ,
Nov 24, 2014

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The fact that you don't see handler mappings after installing ColdFusion 11 indicates that either you didn't run the Web Server Configuration Tool (WSCONFIG), or you didn't run it "As Administrator".  Not only should you have handlers, but you should also have the "Jakarta" and "CFIDE" virtual directories added to your web site(s) in IIS.

I would suggest installing the Update 2 patch before running the WSCONFIG tool so that you won't have to go back and rebuild the web connectors after the update.

-Carl V.

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Nov 24, 2014 0
Explorer ,
Nov 24, 2014

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The installation was run "As Administrator". During the installation, the screen that comes up when manually running WSCONFIG appeared in the "Configure Web Servers/Websites" screen during installation.

I will be installing the Update 2 patch and then executing the WSCONFIG tool manually.

Mike

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Nov 24, 2014 0
Explorer ,
Nov 24, 2014

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I have installed the Update 2 "As Administrator" and manually executed WSCONFIG.

The Cold Fusion extension still do not show up in the Handlers Mapping.

I opened the webconfig file for the website and for example the .jsp still points to the following:

<add name="jspHandler" path="*.jsp" verb="*" modules="IsapiModule" scriptProcessor="C:\JRun4\lib\wsconfig\jrun_iis6.dll" resourceType="Either" responseBufferLimit="0" />


Where in the Cold Fusion 11 directories would the .cfc, .cfm, .cfml, .cfr, cfswf point to?

Possibly create a manual entry in webconfig file?

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Nov 24, 2014 0
Most Valuable Participant ,
Nov 24, 2014

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You should not have to manually add entries in webconfig.  Something has gotten borked along the way here.

You should not run the WSCONFIG during ColdFusion installation (you should choose to install the built-in webserver only).  Then once the appropriate updates have been installed, run WSCONFIG "As Administrator".

That "jspHandler" should have been removed when all the other ColdFusion mappings were removed.  Is that entry in the server's config or a specific site's web.config file?

If things are that messed up, you might want to uninstall and reinstall IIS to clean out all of the config settings, then try connection ColdFusion again.

-Carl V.

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Nov 24, 2014 0
Explorer ,
Nov 24, 2014

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The "jspHandler" is in the specifc site's webconfig file.

During Cold Fusion 11 installation, the "Configure Web Servers/Websites" screen shows the following options:

All IIS Websites

Configure specific IIS website or entire web server

Built-in web server (development use only)

Configure WebSocket Proxy to selected web server/websites

The "All IIS Websites" is selected by default.

I only selected the Next button on the "Configure Web Servers/Websites" screen.

I looked in the Release Notes file. It mentions the following:

3676569 - The batch files available in the cfusion/bin/connector directory may not work out of the box. The scripts are provided only for reference.

I will have the admin uninstall IIS and reinstall. Then I will execute the WSCONFIG manually.

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Nov 24, 2014 0
Explorer ,
Nov 26, 2014

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I had IIS 7 uninstalled and reinstalled.

I installed the ASP.Net, .NET, ASP, CGI, ISAPI Extensions and ISAPI Filters in the Select Role Services for IIS.

Now the website returns a 404 File or Directory not found when trying to bring up the web page.

I executed the WSCONFIG.

Also, the Handler Mappings (.cfc, .cfm, .cfml, .cfr, cfswf) still do not show the in the webconfig file for the website or in the Handler Mappings for the website.

Mike

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Nov 26, 2014 0
Most Valuable Participant ,
Nov 26, 2014

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Just to confirm, when you run WSCONFIG, you do it with right-click and "Run As Administrator" rather than just clicking the icon from the Start menu?

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Nov 26, 2014 0
Explorer ,
Nov 26, 2014

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Yes. I did execute the WSCONFIG as "Run As Administrator".

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Nov 26, 2014 0
Most Valuable Participant ,
Nov 26, 2014

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When you ran WSCONFIG this time, did you do "All IIS Websites" or pick individual web sites?

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Nov 26, 2014 0
Most Valuable Participant ,
Nov 26, 2014

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Also, are you actually logged in with the local Administrator account or an account that has Administrator privileges?

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Nov 26, 2014 0
Explorer ,
Nov 26, 2014

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Executed WSCONFIG for All IIS Websites.

As far as I know my login has Administrator privileges.

Mike

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Nov 26, 2014 0
Most Valuable Participant ,
Nov 26, 2014

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Take a look at the \ColdFusion11\config\wsconfig\wsconfig.log file.  Any errors in there?

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Nov 26, 2014 0
Most Valuable Participant ,
Nov 26, 2014

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What does the wsconfig.properties file in that same folder look like?

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Nov 26, 2014 0
Explorer ,
Nov 29, 2014

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Below is what is in the wsconfig.log file:

# Created by ColdFusion on 11/24 07:51:38
11/24 07:51:38 info Tomcat Connector
11/24 07:51:38 debug Created file D:\ColdFusion11\config\wsconfig\cfwin32.dll
11/24 07:51:38 debug Created file C:\Users\xxxx\AppData\Local\Temp\2\\ExecuteAppCmd\ExecuteAppCmd.exe
11/24 07:51:38 debug command line: -ws IIS -site 0 -cfide D:\ColdFusion11\cfusion\wwwroot\CFIDE -v
11/24 07:51:38 debug Created file D:\ColdFusion11\config\wsconfig\1\isapi_redirect.dll
11/24 07:51:40 debug Created file D:\ColdFusion11\config\wsconfig\1\README
11/24 07:51:40 debug Wrote file D:\ColdFusion11\config\wsconfig\wsconfig.properties
11/24 07:51:42 info Stopped "World Wide Web Publishing Service" service
11/24 07:51:43 info Started "World Wide Web Publishing Service" service
11/24 11:10:11 info Tomcat Connector
11/24 11:10:31 info Stopped "World Wide Web Publishing Service" service
11/24 11:10:32 info Started "World Wide Web Publishing Service" service
11/24 11:22:32 info Tomcat Connector
11/24 11:28:25 info Tomcat Connector
11/24 11:28:42 info Stopped "World Wide Web Publishing Service" service
11/24 11:28:43 info Started "World Wide Web Publishing Service" service
11/26 11:43:21 info Tomcat Connector
11/26 11:51:48 info Tomcat Connector
11/26 11:52:12 info Tomcat Connector
11/26 11:52:57 info Stopped "World Wide Web Publishing Service" service
11/26 11:52:58 info Started "World Wide Web Publishing Service" service
11/26 14:34:51 info Tomcat Connector
11/26 14:35:06 info Stopped "World Wide Web Publishing Service" service
11/26 14:35:07 info Started "World Wide Web Publishing Service" service
11/26 14:42:40 info Tomcat Connector
11/26 14:43:06 info Stopped "World Wide Web Publishing Service" service
11/26 14:43:07 info Started "World Wide Web Publishing Service" service
11/26 14:43:37 info Tomcat Connector
11/26 14:43:53 info Stopped "World Wide Web Publishing Service" service
11/26 14:43:54 info Started "World Wide Web Publishing Service" service
11/26 14:44:46 info Tomcat Connector
11/26 14:45:00 info Stopped "World Wide Web Publishing Service" service
11/26 14:45:01 info Started "World Wide Web Publishing Service" service
11/26 14:45:36 info Tomcat Connector
11/26 14:45:43 info Stopped "World Wide Web Publishing Service" service
11/26 14:45:44 info Started "World Wide Web Publishing Service" service
11/26 14:45:57 info Stopped "World Wide Web Publishing Service" service
11/26 14:45:58 info Started "World Wide Web Publishing Service" service

I do not know why it is showing Tomcat connector: We are using IIS on a windows server.

Below is the Cold Fusion install code name:

ColdFusion_11_WWEJ_win

Below is what is the wsconfig.log file for CF9 (that works)

# Created by JRun on 05/22 08:53:15

05/22 08:53:15 info Macromedia JRun 4.0 (Build 108858)

05/22 08:53:15 debug Created file C:\JRun4\lib\wsconfig\jrunwin32.dll

05/22 08:53:15 debug Created file C:\Users\xxxx\AppData\Local\Temp\\ExecuteAppCmd\ExecuteAppCmd.exe

05/22 08:53:16 debug Found JRun server cfusion at 127.0.0.1:2904

05/22 08:53:16 debug Found JRun server admin at 127.0.0.1:2910

05/22 08:53:18 debug Created file C:\JRun4\lib\wsconfig\1\jrun_iis6_wildcard.dll

05/22 08:53:18 debug Created file C:\JRun4\lib\wsconfig\jrun_iis6.dll

05/22 08:53:18 debug Registry key SYSTEM\CurrentControlSet\Services\HTTP\Parameters, value EnableCopySend set to 1

05/22 08:53:18 debug Created file C:\JRun4\lib\wsconfig\1\jrun_iis6_wildcard.ini

05/22 08:53:18 debug Created file C:\JRun4\lib\wsconfig\jrun_iis6.ini

05/22 08:53:20 debug Created file C:\JRun4\lib\wsconfig\1\README.txt

05/22 08:53:20 debug Wrote file C:\JRun4\lib\wsconfig\wsconfig.properties

05/22 08:53:22 info Stopped "World Wide Web Publishing Service" service

05/22 08:53:23 info Started "World Wide Web Publishing Service" service

05/23 08:05:12 info Macromedia JRun 4.0 (Build 108858)

05/23 08:08:57 info Stopped "World Wide Web Publishing Service" service

05/23 08:08:58 info Started "World Wide Web Publishing Service" service

Mike

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Nov 29, 2014 0
Explorer ,
Dec 01, 2014

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Below is the Cold Fusion and Java version in the install:

Server Product  ColdFusion 
Version  11,0,02,291725  (NOTE: This includes the Update 2 patch)
Edition  Enterprise   
Operating System  Windows Server 2008   
OS Version  6.0   
Update Level  /D:/ColdFusion11/cfusion/lib/updates/chf11000002.jar   
Adobe Driver Version  5.1.1 (Build 0001)   


JVM Details 
Java Version  1.7.0_51   
Java Vendor  Oracle Corporation   
Java Vendor URL  http://java.oracle.com/   
Java Home  D:\ColdFusion11\jre   
Java File Encoding  Cp1252   
Java Default Locale  en_US   
File Separator  \   
Path Separator  ;   
Line Separator  Chr(13)   
User Name  xxxxxx   
User Home  C:\   
User Dir  D:\ColdFusion11\cfusion\bin   
Java VM Specification Version  1.7   
Java VM Specification Vendor  Oracle Corporation   
Java VM Specification Name  Java Virtual Machine Specification   
Java VM Version  24.51-b03   
Java VM Vendor  Oracle Corporation   
Java VM Name  Java HotSpot(TM) Server VM   
Java Specification Version  1.7   
Java Specification Vendor  Oracle Corporation   
Java Specification Name  Java Platform API Specification   
Java Class Version  51.0 

Mike

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Dec 01, 2014 0
Most Valuable Participant ,
Dec 01, 2014

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userCold9,

"Tomcat Connector" is the name of the connector that ties ColdFusion to IIS.  Starting with CF10, ColdFusion no longer runs on top of JRun for it's Java Servlet container; instead, it runs on Tomcat.

I don't see any errors in that log.  Can you show your wsconfig.properties file?

Also, you might try installing the beta of Update 3 to see if it resolves your issues.  You can find out how to get it here: http://blogs.coldfusion.com/post.cfm/coldfusion-11-update-3-is-available-for-early-access.  Adobe has already refreshed the beta update a couple of times with tweaks and fixes, and a fresh one was released this morning.

-Carl V.

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Dec 01, 2014 0
Explorer ,
Dec 01, 2014

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Below is the wsconfig.properties file:

#ColdFusion Web Server Configuration File

#Mon Nov 24 11:28:38 MST 2014

1=IIS,0,true,"",bitness32

1.srv=localhost,cfusion

2=IIS,0,true,"",bitness32

2.srv=localhost,cfusion

3=IIS,0,true,"",bitness32

3.srv=localhost,cfusion

Mike

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Dec 01, 2014 0
Most Valuable Participant ,
Dec 01, 2014

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Not sure if this is an issue as I'm on 64-bit OS/Java and you appear to be all 32-bit, but...

The first line for each site (such as 1=IIS,0,true,"",bitness32 ) has a zero following the IIS part in your properties file, while mine has a unique number for each site (but it's not always the same number as the one at the very beginning of the line).

Again, I suggest downloading the beta Update 3, installing it, and rebuilding the connectors to see if it fixes your issue.  There are several IIS connector issues that are supposedly fixed in the update.

-Carl V.

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Explorer ,
Dec 01, 2014

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Is there a URL to obtain the update?

I am unable to download the update in the Cold Fusion administrator.

Mike

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