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ColdFusion 11 Application log full of "Error","scheduler-2","11/26/15","09:46:51",,""

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Nov 26, 2015

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Hello

I'm running ColdFusion 11 (11,0,06,295053) in a SLESS 12 with Apache 2.4.10

I found my logs full of messages like that:

application.log:

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

coldfusion-out.log

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

exception.log

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

But no error page, no users tell me something about error while their working in my sites ...

How i can get more information on these errors?

Thank you

Bye

Cristian

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ColdFusion 11 Application log full of "Error","scheduler-2","11/26/15","09:46:51",,""

New Here ,
Nov 26, 2015

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Hello

I'm running ColdFusion 11 (11,0,06,295053) in a SLESS 12 with Apache 2.4.10

I found my logs full of messages like that:

application.log:

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

     "Error","scheduler-2","11/26/15","09:46:51",,""

coldfusion-out.log

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

     nov 26, 2015 09:46:51 AM Error [scheduler-2] -

exception.log

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

     "Error","scheduler-2","11/26/15","09:46:51",,""

     java.lang.NullPointerException

But no error page, no users tell me something about error while their working in my sites ...

How i can get more information on these errors?

Thank you

Bye

Cristian

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Nov 26, 2015 0
New Here ,
Feb 08, 2016

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No response .....

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Feb 08, 2016 0
Guide ,
Feb 08, 2016

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Not seen those messages similar myself tho my typical CF11 environment is Windows and IIS.

Regards, Carl.

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Feb 08, 2016 0
Adobe Community Professional ,
Feb 09, 2016

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Well, no “response” is owed. These are community-supported forums. Not even Adobe promises to reply, let alone any of us. But several of us here do try to help, and since your post from Nov was missed, it’s never a bad idea to offer a gentle reminder about it, in case it may get attention a second time. We all have other jobs we do, and we can miss a single thread sometimes.

So as for your problem, I think we should be able to solve this. Are you saying nothing at all has changed since Nov? Same errors? Same frequency? Same version of CF11 (update 6)?

1) I would point out first that the fact that these are errors on scheduler threads (the “scheduler-2”). Scheduler threads do not run requests for your end users (those would be threads starting with ajp, in CF11, or jrpp in CF9 and earlier). And scheduler threads are also NOT threads running “scheduled tasks”, though one may presume that from the name. (Those run on regular threads, just like requests from users.)

Instead, scheduler threads are background tasks that CF runs for you, to do any of many things, such as handle sending mail from the spool to the smtp server (of your choice), or to manage purging of client variables, and so on. So that would explain why you would not have users complaining of these specific errors.

2) As for them not having more info, and indeed them referring to nullpointerexceptions (in your original note of 11/16), I would propose that that suggests something bigger is your problem. And as I see (there) that you indicate being on CF11 update 6, I would propose you look first at the logs for the updates, to see if you can find any error that may have happened in any of the past updates.

Look in the hf-updates folder (under cfusion, or whatever other instance you may have if on CF Enterprise), and in each folder under that, for the installation log that will be there. Page down once or twice in that log, and look for a tracking of the number of successes, warnings, and errors. Were there any of the latter? In ANY of the past updates, not just 6? If so, you may have had a partially completed update that has left things a bit botched. I see it daily.

Also, look in the lib\updates folder (under cfusion, or whatever other instance you may have if on CF enterprise), to see if there is only one jar file in there. If there is more than one, then that would also suggest a botched update.

The good news is that you could recover from such a problem. If it was in fact only the latest update that had problems (and not earlier ones), you could just re-install the latest update.

Let us know what you find and how it goes.

/charlie

/Charlie (server troubleshooter, carehart.org)

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Feb 09, 2016 0
New Here ,
Feb 10, 2016

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Hello Charlie, thank for the reponse

The messages in the logs are going on day by day, something like 700 messages in one day for the 3 logs that i write before.

From the first post, there is nothing new, i applied update 7 but nothing change and i continue to get those errors in log.

1) Thank you for the explanation, i already know what you say about this “scheduler”.

2) I checked everything as you say, i find something in the installations log:

---------------------------------------------------

###############     hf-11-00004     ###############

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00004/Adobe_ColdFusion_11_Update_4_Install_11_13_2015_15_42_15.log

Summary

-------

Installation: Unsuccessful.

363 Successes

0 Warnings

0 NonFatalErrors

1 FatalErrors

Action Notes:

Failed to copy hotfix files:/tmp/577245.tmp/dist/cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server.

Install File:             /tmp/692619.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Failed to copy hotfix files:/tmp/577245.tmp/dist/cfusion

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:/opt/coldfusion11/cfusion

                                            FATAL ERROR - /opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe (File di testo occupato)

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00004/Adobe_ColdFusion_11_Update_4_Install_11_13_2015_15_42_15.log

Summary

-------

Installation: Unsuccessful.

363 Successes

0 Warnings

0 NonFatalErrors

1 FatalErrors

Action Notes:

Failed to copy hotfix files:/tmp/692619.tmp/dist/cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server.

Install File:             /tmp/692619.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Failed to copy hotfix files:/tmp/692619.tmp/dist/cfusion

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:/opt/coldfusion11/cfusion

                                            FATAL ERROR - /opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe (File di testo occupato)

---------------------------------------------------

###############     hf-11-00005     ###############

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00005/Adobe_ColdFusion_11_Update_5_Install_11_13_2015_16_02_48.log

Summary

-------

Installation: Unsuccessful.

388 Successes

0 Warnings

0 NonFatalErrors

1 FatalErrors

Action Notes:

Failed to copy hotfix files:/tmp/049431.tmp/dist/cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server.

Install File:             /tmp/049431.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Failed to copy hotfix files:/tmp/049431.tmp/dist/cfusion

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:/opt/coldfusion11/cfusion

                                            FATAL ERROR - /opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe (File di testo occupato)

---------------------------------------------------

###############     hf-11-00006     ###############

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00006/Adobe_ColdFusion_11_Update_6_Install_11_13_2015_16_05_50.log

Summary

-------

Installation: Unsuccessful.

393 Successes

0 Warnings

0 NonFatalErrors

1 FatalErrors

Action Notes:

Failed to copy hotfix files:/tmp/187201.tmp/dist/cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server.

Install File:             /tmp/187201.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Failed to copy hotfix files:/tmp/187201.tmp/dist/cfusion

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:/opt/coldfusion11/cfusion

                                            FATAL ERROR - /opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe (File di testo occupato)

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00006/Adobe_ColdFusion_11_Update_6_Install_11_13_2015_16_09_10.log

Summary

-------

Installation: Unsuccessful.

393 Successes

0 Warnings

0 NonFatalErrors

1 FatalErrors

Action Notes:

Failed to copy hotfix files:/tmp/125792.tmp/dist/cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server.

Install File:             /tmp/125792.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Failed to copy hotfix files:/tmp/125792.tmp/dist/cfusion

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:/opt/coldfusion11/cfusion

                                            FATAL ERROR - /opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe (File di testo occupato)

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00006/Adobe_ColdFusion_11_Update_6_Install_11_13_2015_16_09_10.log

Summary

-------

Installation: Successful.

406 Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

Action Notes:

None

Install File:             /tmp/503083.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

                         

---------------------------------------------------

###############     hf-11-00007     ###############

---------------------------------------------------

/opt/coldfusion11/cfusion/hf-updates/hf-11-00007/Adobe_ColdFusion_11_Update_7_Install_12_14_2015_13_48_24.log

Summary

-------

Installation: Successful.

2007 Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

Action Notes:

None

Install File:             /tmp/593159.tmp/dist/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

Copy File:

Source:/opt/coldfusion11/cfusion/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

Destination:/opt/coldfusion11/cfusion/hf-updates/hf-11-00007/backup/jetty/webapps/PDFgServlet/Resources/bin/HTML2PDFConverter.exe

                          Status: SUCCESSFUL

---------------------------------------------------

As you see i got FATAL ERROR error in update 4 2 times, in update 5 1 times AND 2 time in update 6

But update 6 finaly goes good, and Update 7 goes good too …

And it get a fatal error in an .exe file, im worknig on a Linux server, not a Windows server

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Feb 10, 2016 0
Adobe Community Professional ,
Feb 11, 2016

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So it sounds like your concluding that because later updates had no errors, and the earlier ones refer to an exe, there may not be any issue related to updates. Perhaps so, but what’s not clear is whether, after any of these failures, your CF “seemed ok”, and you may have proceeded with it working, but only partially. And also whether subsequent updates (though cumulative) may have done things differently if they, too, presumed that a previous update “had been applied”.

If you find no other solution, you may want to consider uninstalling the updates, one at a time (each one you uninstall will leave you at the update it was at before applying it), until you are back to the base version (no more updates to uninstall), and then just apply the latest one (as they are cumulative). Confirm that one has no errors, and see how things go.

That may cost about 20 minutes to do (and a restart of CF for each uninstall, then the install of the latest), but at least you’d rule this out.

Again, unless you can get more info on these, you may have little choice. Sadly, there’s just no logging of the “scheduler” thread processes, for you to know what they are, why they are happening, or why they are failing.

But maybe someone else will have an idea for you. If you remain stuck too long and can’t take it anymore, before you may do something drastic (uninstall/reinstall CF, use this as the last straw to move off CF to PHP, etc.), I’ll just note that I do this sort of server troubleshooting for a living, working remotely (via secure screensharing, where I watch as YOU connect to the server from your workstation) so no need to open your server to me remotely. I may well see or think of something while we work together, and I have a satisfaction guarantee, so you won’t pay for time you don’t value. If you’re interested in that, check out the consulting page at carehart.org. (And if you do want to proceed, please make your request there or via support@carehart.org rather than here in the forum, which I don’t always get to read every day.)

/charlie

/Charlie (server troubleshooter, carehart.org)

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Feb 11, 2016 0
New Here ,
Dec 13, 2016

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Hi Charlie

I do what you suggest, i take my time becuase this is the production machine and i cannot stop it in prduction time.

I rollback all the hotfix installed, can't go back more than hotfix 003 because it's inside the first installation i did.

After that i install again all hotfix, 1 to 1 (004, 005, 006, 007, 008, 009, 010).

The "problem" is not solved, the application.log is full off that:

"Error","scheduler-2","12/13/16","14:34:58",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-0","12/13/16","14:35:17",,""

"Error","scheduler-1","12/13/16","14:36:57",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

"Error","scheduler-2","12/13/16","14:40:48",,""

I put "problem" inside " because the machine is working correctly and don't give any error, only log this al the day.

Hi

Cristian

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Dec 13, 2016 0