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Coldfusion 11 Update 8 fails to install - can't delete files

New Here ,
May 19, 2016

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I have Coldfusion 11 Standard running on Windows Server 2012 R2 with IIS.

I attempted to install update 8 via the CFadmin. It failed and the log shows this:

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpclient-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpclient-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpclient-cache-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpclient-cache-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpcore-4.3.2.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpcore-4.3.2.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpmime-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpmime-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/commons-net-3.0.1.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\commons-net-3.0.1.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/commons-collections-3.2.1.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\commons-collections-3.2.1.jar

The Coldfusion windows service runs under a dedicated user (per the lockdown guide instructions). I checked all 6 of these files and that dedicated user has full control over all 6 of them. I ran the update twice with the same results. Previous updates (currently on update 7) have installed with no issues. What would be locking these files to keep Cf from being able to delete them? There was no AV or backups running and no one else was on the server at the time.

Thanks

BC

Adobe Community Professional
Correct answer by Charlie Arehart | Adobe Community Professional

Hi, Bob. Yep, this is an issue that bites people sometimes. (sorry I didn’t see your forum post yesterday to offer the answer for you sooner.)

The update UI does a lot: stops CF, backs up the files to be changed by the update, updates those files, and starts CF. It seems to presume to wait a set amount of time for the stop to happen before proceeding, and sometimes CF does not stop in that amount of time. It’s unfortunate, and I wonder if maybe Adobe could change it instead to NOT proceed until it DOES stop (and better, perhaps warn that CF is NOT stopping, and ask you what to do, including an option to kill CF in order to proceed.)

Anyway, one other thing to consider: the fact that CF is slow to stop is of course its own issue, and there is always an explanation for that which can be resolved. As you know from our work together in the past, I strive to not just get past the apparent problem (in this case, the update not working) to resolve the real root cause problem (in this case, CF being slow to stop). If you (or anyone reading this) ever wants help with that (or other troubles), reach out to me about quick remote consulting via the consulting page at carehart.org.

Of course, Bob, I understand why you may choose to ask in a public forum rather than seek consulting help. That said, you should know that I’m happy to help by direct email, and if I can offer a quick answer I don’t charge for that time. Even so, I’m glad to see discussions like this on forums as well, so that many people can learn of the problem and solutions. As always, I just want to help.

/charlie

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Coldfusion 11 Update 8 fails to install - can't delete files

New Here ,
May 19, 2016

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I have Coldfusion 11 Standard running on Windows Server 2012 R2 with IIS.

I attempted to install update 8 via the CFadmin. It failed and the log shows this:

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpclient-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpclient-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpclient-cache-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpclient-cache-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpcore-4.3.2.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpcore-4.3.2.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/httpmime-4.3.5.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\httpmime-4.3.5.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/commons-net-3.0.1.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\commons-net-3.0.1.jar

Failed to delete directory

                          Status: ERROR

                          Additional Notes: ERROR - Failed to delete directory:C:\ColdFusion11\cfusion/lib/commons-collections-3.2.1.jar

                                            ERROR - Unable to delete file: C:\ColdFusion11\cfusion\lib\commons-collections-3.2.1.jar

The Coldfusion windows service runs under a dedicated user (per the lockdown guide instructions). I checked all 6 of these files and that dedicated user has full control over all 6 of them. I ran the update twice with the same results. Previous updates (currently on update 7) have installed with no issues. What would be locking these files to keep Cf from being able to delete them? There was no AV or backups running and no one else was on the server at the time.

Thanks

BC

Adobe Community Professional
Correct answer by Charlie Arehart | Adobe Community Professional

Hi, Bob. Yep, this is an issue that bites people sometimes. (sorry I didn’t see your forum post yesterday to offer the answer for you sooner.)

The update UI does a lot: stops CF, backs up the files to be changed by the update, updates those files, and starts CF. It seems to presume to wait a set amount of time for the stop to happen before proceeding, and sometimes CF does not stop in that amount of time. It’s unfortunate, and I wonder if maybe Adobe could change it instead to NOT proceed until it DOES stop (and better, perhaps warn that CF is NOT stopping, and ask you what to do, including an option to kill CF in order to proceed.)

Anyway, one other thing to consider: the fact that CF is slow to stop is of course its own issue, and there is always an explanation for that which can be resolved. As you know from our work together in the past, I strive to not just get past the apparent problem (in this case, the update not working) to resolve the real root cause problem (in this case, CF being slow to stop). If you (or anyone reading this) ever wants help with that (or other troubles), reach out to me about quick remote consulting via the consulting page at carehart.org.

Of course, Bob, I understand why you may choose to ask in a public forum rather than seek consulting help. That said, you should know that I’m happy to help by direct email, and if I can offer a quick answer I don’t charge for that time. Even so, I’m glad to see discussions like this on forums as well, so that many people can learn of the problem and solutions. As always, I just want to help.

/charlie

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May 19, 2016 0
New Here ,
May 19, 2016

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I ran this update on 3 other windows servers with identical configurations and a linux server and all 4 worked fine. I suspect that since this server has the most load it might not be stopping the service in time.

Can I run the update manually with the coldfusion service already stopped?

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May 19, 2016 0
Adobe Employee ,
May 19, 2016

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Hi Bob,

Have you tried installing the update from ColdFusion administrator user account?

Alternatively, you can install the update manually .

Below are the instructions:

Please take the backup of entire ColdFusion directory.

a)     Download link: https://cfdownload.adobe.com/pub/adobe/coldfusion/11/hotfix_008.jar

b)     Copy this jar file to \ColdFusion11\jre\bin

c)     Launch command prompt as Run As Admin and navigate to this location “\ColdFusion11\jre\bin

        and type the command “java –jar hotfix_008.jar” and follow the on screen instructions.

In case if you face any further issues, please drop us an e-mail@ cf.install@adobe.com. We will assist you further.

Thanks,

Vikram

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New Here ,
May 19, 2016

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I was using the admin account in cf administrator.

Can I stop the coldfusion windows service before running the update manually?

I think the time it takes Cf to stop and unload 30G of ram is the root of the issue.

Thanks

Bob

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Adobe Employee ,
May 19, 2016

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Yes, please go ahead and stop the ColdFusion services and try the manual update process.

Thanks,

Vikram

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New Here ,
May 19, 2016

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Ok thanks. Will try tomorrow morning when the traffic is low.

Bob

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New Here ,
May 20, 2016

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Stopping the ColdFusion Windows service was the answer. Apparently removing the load did the trick. The update completed in under 1 minute with no issues. If anyone else finds this because they are having the same issue stop the service manually and run the update from the command line as described above.

Thanks

Bob

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May 20, 2016 0
Adobe Community Professional ,
May 20, 2016

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Hi, Bob. Yep, this is an issue that bites people sometimes. (sorry I didn’t see your forum post yesterday to offer the answer for you sooner.)

The update UI does a lot: stops CF, backs up the files to be changed by the update, updates those files, and starts CF. It seems to presume to wait a set amount of time for the stop to happen before proceeding, and sometimes CF does not stop in that amount of time. It’s unfortunate, and I wonder if maybe Adobe could change it instead to NOT proceed until it DOES stop (and better, perhaps warn that CF is NOT stopping, and ask you what to do, including an option to kill CF in order to proceed.)

Anyway, one other thing to consider: the fact that CF is slow to stop is of course its own issue, and there is always an explanation for that which can be resolved. As you know from our work together in the past, I strive to not just get past the apparent problem (in this case, the update not working) to resolve the real root cause problem (in this case, CF being slow to stop). If you (or anyone reading this) ever wants help with that (or other troubles), reach out to me about quick remote consulting via the consulting page at carehart.org.

Of course, Bob, I understand why you may choose to ask in a public forum rather than seek consulting help. That said, you should know that I’m happy to help by direct email, and if I can offer a quick answer I don’t charge for that time. Even so, I’m glad to see discussions like this on forums as well, so that many people can learn of the problem and solutions. As always, I just want to help.

/charlie

/Charlie (server troubleshooter, carehart.org)

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