Are you trying to access the cf admin via port 8500? If not, do you still have a cfide folder in your site's web root? If you do, that has the old cf8 cfide. Delete that.
Cf9 and earlier used to ask where to put the cfid folder, and defaulted to putting it in the web root. Cf10 and later instead always puts it in the cf cfusion/wwwroot, and until cf2016 it would put a virtual directory into the web server pointing to it.
Since 2016, the default setup is that one should instead used that 8500 port to get to the admin, which runs through cf's built-in web server. This offers better security by default, as that's available only on the server, not from off the server. And that's why I asked my first question.
If you find it does work using port 8500, then you should still remove any cfide you may find on your web site's root (but not the one in the cfusion/wwwroot).
Let us know if this gets you going. If not, there would be more steps to consider, like bkbk offered.
/Charlie (troubleshooter, carehart.org)
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