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Coldfusion API Manager - account locked

New Here ,
Jun 29, 2017

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Hello, I have a subscriber account that is unable to log in. The error claims their account was locked, but I don't have any indication why it was locked or how to unlock it. When I log in as admin, I'm unable to perform any actions on the account. I get an error claiming the account details cannot be retrieved. How can I resolve this, or is there any documentation on this matter? See below for images displaying the said errors. Thanks.

login_error.jpg

user_edit_details_attempt.PNG

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Coldfusion API Manager - account locked

New Here ,
Jun 29, 2017

Copy link to clipboard

Copied

Hello, I have a subscriber account that is unable to log in. The error claims their account was locked, but I don't have any indication why it was locked or how to unlock it. When I log in as admin, I'm unable to perform any actions on the account. I get an error claiming the account details cannot be retrieved. How can I resolve this, or is there any documentation on this matter? See below for images displaying the said errors. Thanks.

login_error.jpg

user_edit_details_attempt.PNG

Views

145

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 29, 2017 0

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