coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available

[clee_usace]

Hello,

We are running ColdFusion 10. We stumbled across this error when we tried to reach our site or the CF Admin.....

"HTTP Status 500 - coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available."

This is the first time we have gotten this error. We tried googling to find a solution and did not come across one. Has anybody experienced this error before? How do you get around it? I appreciate your help and time. Thanks.

Best regards,

Chung Lee

[clee_usace]

Any suggestions?

[BKBK]

The issue is similar to a problem you reported here last October. You could implement the advice that you received then, which apparently solved the problem.

[clee_usace]

Hello BKBK,

Thank you for your reply. I do recall the problem I reported back in October when I experienced the issue of installing the hotfix. I thought this issue was resolved since I was able to install the hotfix manually and confirmed CF admin was working again. The CF admin has been working ever since until the past couple of days.

The updated connector file (such as C:\ColdFusion10\config\wsconfig\1\isapi_redirect.dll) is showing October 9 2014 if it was updated. This is mentioned on this blog article: Updates for ColdFusion 11, ColdFusion 10 and ColdFusion 9 released — Adobe ColdFusion Blog

Thanks,

Chung

[clee_usace]

Hello BKBK,

I uninstalled hotfix 14 and reinstalled it manually per the advice from the October posting. CF Admin is up and running again. I think I'm an expert with this particular issue now. Thanks again.

--Chung

[BKBK]

Hi Chung, great tip! How often have we heard: "switch it off, and then back on again"!

Thanks for sharing it with us. Please mark it as the correct answer. It will help someone else in future.

[clee_usace]

Hello BKBK,

The correct answer mark is not showing up for me strangely. Could the admins on this board help me mark it? Thanks.

--Chung