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I have a serial number for CF Builder 3, which is an upgrade version. My computer totally died, so I bought a new computer and installed CFB 3. I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number. Both are from my Account page here on adobe.com. The OK button is not activated when I enter my Previous Serial Number. I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.
I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number. That might be why this isn't working.
I started a Support Chat, but was told that they don't support CFB through chat. Are there any other options other than paying for a support call??
Thanks,
Kathryn
Hi Kathryn,
We have sent you the license key. Please verify the same and close this thread.
Happy to help
Regards,
Anit Kumar
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Hi Kathryn,
We apologize for inconvenience caused.
ColdFusion Builder 2 & 3 both are definitely supported via Support chat. Can you share the serial number in a PM and I can check that for you?
Regards,
Anit Kumar
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Thanks! I just sent you a message with the Serial Numbers.
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Thanks for the same. The license keys are legitimate. Can you let us know, the exact error you are getting?
Regards,
Anit Kumar
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Hi Anit,
That's the thing; I am not getting an error. I put in the CF Builder 3 Serial Number, then put the CFB 2 serial number in the Previous Serial Number box, but the OK button doesn't activate.
Edit: I have removed the license key screenshot,
Anit Kumar
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Hi Kathryn,
This seems like a licensing issue. Let me see, what can be done here.
Regards,
Anit Kumar
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HI Anit,
I got your message and tried to reply directly to it, but the message got kicked back with an error.
Yes, your idea sounds great. Thanks so much.
Kathryn
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No problems at all.
Could you please send an email to cf.install@adobe.com referencing this thread and mentioning the license key in the email.
We will get that processed.
Regards,
Anit Kumar
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Hi Kathryn,
We have sent you the license key. Please verify the same and close this thread.
Happy to help
Regards,
Anit Kumar
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Thanks for all your help!
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Hello,
I have recently emailed the same issue with new serial IDs not working for CF Builder 2016 to support at: cf.install@adobe.com
Can someone please get back to me?
Thanks,
Ben
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We just responded to your email.
Regards,
Anit Kumar
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Thanks Anit yes I got Priyank's response, waiting for final email with serial. I appreciate the prompt response! Great support!
Thanks,
Ben
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Hello ,
i have the same problem , already send a message to cf.install@adobe.com . but what is the standard procedure ? is there a link at adobe site ?
thanks
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Hi Spiros,
Thank you for sending us an e-mail. We have shared the instructions to activate the ColdFusion Builder via email. Please let us know if you need any further assistance.
Thanks,
Vikram