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Help: CF Builder won't accept my previous serial number

New Here ,
Jun 23, 2015

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I have a serial number for CF Builder 3, which is an upgrade version.  My computer totally died, so I bought a new computer and installed CFB 3.  I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number.  Both are from my Account page here on adobe.com.  The OK button is not activated when I enter my Previous Serial Number.  I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.

I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number.  That might be why this isn't working.

I started a Support Chat, but was told that they don't support CFB through chat.   Are there any other options other than paying for a support call??

Thanks,
Kathryn

Hi Kathryn,

We have sent you the license key. Please verify the same and close this thread.

Happy to help

Regards,

Anit Kumar

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Help: CF Builder won't accept my previous serial number

New Here ,
Jun 23, 2015

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I have a serial number for CF Builder 3, which is an upgrade version.  My computer totally died, so I bought a new computer and installed CFB 3.  I input my CFB 3 serial number and for my Previous Serial Number, I entered my CFB2 serial number.  Both are from my Account page here on adobe.com.  The OK button is not activated when I enter my Previous Serial Number.  I copy/pasted from my Account page and I have confirmed that I have no extra spaces in the serial numbers.

I do remember that I had an issue with CFB 3 last year, and that I had to get a new serial number.  That might be why this isn't working.

I started a Support Chat, but was told that they don't support CFB through chat.   Are there any other options other than paying for a support call??

Thanks,
Kathryn

Hi Kathryn,

We have sent you the license key. Please verify the same and close this thread.

Happy to help

Regards,

Anit Kumar

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Jun 23, 2015 0
Adobe Employee ,
Jun 23, 2015

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Hi Kathryn,

We apologize for inconvenience caused.

ColdFusion Builder 2 & 3 both are definitely supported via Support chat. Can you share the serial number in a PM and I can check that for you?

Regards,

Anit Kumar

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Jun 23, 2015 0
New Here ,
Jun 23, 2015

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Thanks!  I just sent you a message with the Serial Numbers.

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Jun 23, 2015 0
Adobe Employee ,
Jun 23, 2015

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Thanks for the same. The license keys are legitimate. Can you let us know, the exact error you are getting?

Regards,

Anit Kumar

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Jun 23, 2015 0
New Here ,
Jun 23, 2015

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Hi Anit,

That's the thing; I am not getting an error. I put in the CF Builder 3 Serial Number, then put the CFB 2 serial number in the Previous Serial Number box, but the OK button doesn't activate.

Edit: I have removed the license key screenshot,

Anit Kumar

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Jun 23, 2015 0
Adobe Employee ,
Jun 23, 2015

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Hi Kathryn,

This seems like a licensing issue. Let me see, what can be done here.

Regards,

Anit Kumar

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Jun 23, 2015 0
New Here ,
Jun 24, 2015

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HI Anit,

I got your message and tried to reply directly to it, but the message got kicked back with an error.

Yes, your idea sounds great.  Thanks so much.

Kathryn

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Jun 24, 2015 0
Adobe Employee ,
Jun 24, 2015

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No problems at all.

Could you please send an email to cf.install@adobe.com referencing this thread and mentioning the license key in the email.

We will get that processed.

Regards,

Anit Kumar

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Jun 24, 2015 0
Adobe Employee ,
Jun 24, 2015

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Hi Kathryn,

We have sent you the license key. Please verify the same and close this thread.

Happy to help

Regards,

Anit Kumar

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Jun 24, 2015 0
New Here ,
Jun 24, 2015

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Thanks for all your help!

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Jun 24, 2015 0
Community Beginner ,
Mar 16, 2016

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Hello,

I have recently emailed the same issue with new serial IDs not working for CF Builder 2016 to support at: cf.install@adobe.com

Can someone please get back to me?

Thanks,

Ben

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Mar 16, 2016 0
Adobe Employee ,
Mar 16, 2016

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We just responded to your email.

Regards,

Anit Kumar

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Mar 16, 2016 0
Community Beginner ,
Mar 16, 2016

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Thanks Anit yes I got Priyank's response, waiting for final email with serial.  I appreciate the prompt response! Great support!

Thanks,

Ben

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Mar 16, 2016 0
New Here ,
Oct 06, 2016

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Hello ,

i have the same problem  , already send a message to cf.install@adobe.com . but what is the standard procedure ? is there a link at adobe site ?

thanks

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Oct 06, 2016 0
Adobe Employee ,
Oct 06, 2016

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Hi Spiros,

Thank you for sending us an e-mail. We have shared the instructions to activate the ColdFusion Builder via email. Please let us know if you need any further assistance. 

Thanks,

Vikram

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Oct 06, 2016 0