Installation error

New Here ,
Jun 12, 2013 Jun 12, 2013

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Hello all!

I'm tryin to reinstall coldfusion 10 x64 on windows 2008 R2 64 after uninstall.

The installer show me this warning and error.

error.JPG

I manualy delete installation folder and all registry entries.

Colud you help me?

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New Here ,
Jun 13, 2013 Jun 13, 2013

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I just reinstall Windows 2008 R2. Intsall IIS7 and MS SQL 2008.

Next I try to install Coldfusion 10, but they show me same error.

Anybody know what's wrong?

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New Here ,
Jun 13, 2013 Jun 13, 2013

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The 32bit version starts install well

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Adobe Employee ,
Jun 13, 2013 Jun 13, 2013

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Hello Artemza,

Are you saying that you are able to install ColdFusion in 32-bit mode and the 64-bit is not working. Please confirm. Also, did you check the installer logs for more information?

Regards,

Anit Kumar

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New Here ,
Jun 13, 2013 Jun 13, 2013

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I try install 32bit from ColdFusion_10_WWEJ_win32.exe. It's work.
But when I try to install 64bit from ColdFusion_10_WWEJ_win64.exe they show me error.

This is last log file

__________________________________________________________________________

Thu Jun 13 22:44:33 ALMT 2013

Free Memory: 11895 kB

Total Memory: 57600 kB

java.class.path:

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\IAClasses.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Execute.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData\Execute.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Resource1.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData\Resource1.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\InstallerData

ZGUtil.CLASS_PATH:

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\IAClasses.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData\Execute.zip

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\InstallerData

sun.boot.class.path:

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\resources.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\rt.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\sunrsasign.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\jsse.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\jce.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\charsets.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\modules\jdk.boot.jar

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\classes

java.ext.dirs:

    C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre\lib\ext

    C:\Windows\Sun\Java\lib\ext

java.version                  == 1.6.0_29 (Java 1)

java.vm.name                  == Java HotSpot(TM) 64-Bit Server VM

java.vm.vendor                == Sun Microsystems Inc.

java.vm.version               == 20.4-b02

java.vm.specification.name    == Java Virtual Machine Specification

java.vm.specification.vendor  == Sun Microsystems Inc.

java.vm.specification.version == 1.0

java.specification.name       == Java Platform API Specification

java.specification.vendor     == Sun Microsystems Inc.

java.specification.version    == 1.6

java.vendor                   == Sun Microsystems Inc.

java.vendor.url               == http://java.sun.com/

java.class.version            == 50.0

java.compiler                 == null

java.home                     == C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows\resource\jre

java.io.tmpdir                == C:\Users\836D~1\AppData\Local\Temp\2\

os.name                       == Windows Server 2008 R2

os.arch                       == amd64

os.version                    == 6.1

path.separator                == ;

file.separator                == \

file.encoding                 == UTF-8

user.name                     == Администратор

user.home                     == C:\Users\Администратор

user.dir                      == C:\Users\Администратор\AppData\Local\Temp\2\I1371141832\Windows

user.language                 == ru

user.region                   == null

__________________________________________________________________________

Installed Feature(s) ColdFusion, J2EE of Adobe ColdFusion 10

Install Begin: JUNE 13, 2013 10:44:21 PM ALMT

Install End: JUNE 13, 2013 10:44:28 PM ALMT

Installed by InstallAnywhere 12.0 Enterprise Build 4118

INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION

User Interactions

-----------------

Summary

-------

Installation:  Cancelled during pre-install.

44 Successes

2 Warnings

0 NonFatalErrors

0 FatalErrors

Action Notes:

Pre-Installation Check: The installer must be run by a user having administrative privileges on this machine.  Installation cannot continue because the current user does not have sufficient privileges.

Pre-Installation Check: One or more of the ColdFusion 10 services are currently marked for deletion. Restart the computer and then restart the installer to continue with installation.

Install Log Detail:

Check Disk Space:         \

                          Status: SUCCESSFUL

                          Additional Notes: NOTE - Required Disk Space: 443 831 720; Free Disk Space: 83 562 414 080

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 8

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 9

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

                          Value Name: CFMXRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10 .NET Integration Services

                          Value Name: DotNetIntegrationRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10 .NET Integration Services

                          Value Name: DotNetIntegrationRoot

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                          Value Name: ImagePath

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                          Value Name: ImagePath

                          Status: SUCCESSFUL

Get Registry Entry:       Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ColdFusion10JettyService

                          Value Name: ImagePath

                          Status: SUCCESSFUL

Custom Action:            com.macromedia.ia.action.PreInstallCheckAction

                          Status: SUCCESSFUL

Custom Action:            com.macromedia.ia.action.LocalhostAddress

                          Status: SUCCESSFUL

 

Pre-Installation Check

                          Status: WARNING

                          Additional Notes: WARNING - Administrative rights

Pre-Installation Check

                          Status: WARNING

                          Additional Notes: WARNING - Services Marked for Deletion

INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION

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Adobe Employee ,
Jun 13, 2013 Jun 13, 2013

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Hello Artemza,

The logs point to Admin privilges. However this is strange that, you are able to install the 32-bit setup and not the 64-bit on the same machine. You may like to check the persmissions on C:\Program Files\ folder.

Alternatively, you can try the following steps:-

  1. Launch Command prompt as Administrator
  2. Navigate to the installer location and type the name of installer with extension followed by -console and press enter. For eg ColdFusion_10_WWEJ_win64.exe -console

Hope that helps.

Regards,

Anit Kumar

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New Here ,
Jun 14, 2013 Jun 14, 2013

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Hello Anit Kumar,

I try few times start installation process from command line with '-console'), but nothing happens.

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Adobe Employee ,
Jun 14, 2013 Jun 14, 2013

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Hello Artemza,

As mentioned earlier, the logs points to Admin privileges. Can you ask the System Admin to login with their credentials. There might be some locations, where admin access is required.

Regards,

Anit Kumar

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New Here ,
Jun 14, 2013 Jun 14, 2013

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Hello Anit Kumar,

I'm Admin of tris server and i logged in as Administrator of OS.

I think it maybe happens that system language is Russian.

But previously I successfully install CF on the same system -

Windows 2008 Server R2 Standart Russian

Kind regards,

Artem Vozov

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Adobe Employee ,
Jun 14, 2013 Jun 14, 2013

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Hello Artemza,

Please send an e-mail with you contact number to cfinstal@adobe.com. Also, please make a reference to this thread.

Regards,

Anit Kumar

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New Here ,
Sep 15, 2014 Sep 15, 2014

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I have exactly the same problem. Found a solution?

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Guest
Nov 03, 2014 Nov 03, 2014

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Hello!

Found a solution?


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New Here ,
Oct 01, 2018 Oct 01, 2018

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Hi Anit_Kumar,

Did you guys have find a solution for this problem ? I know it's an old topic but I have the same error today.

Thank you,

Malcolm

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LEGEND ,
Oct 01, 2018 Oct 01, 2018

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Are you absolutely sure you're logging on as an admin?  Are you right-clicking the installer and choosing "Run as administrator"?

Is this a re-install, or a fresh install?

V/r,

^ _ ^

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Yes I am perfectly sure about that I did exactly this.

I tried many times install uninstall.

Thank you

Malcolm

Envoyé depuis mon smartphone Samsung Galaxy.

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Adobe Employee ,
Oct 02, 2018 Oct 02, 2018

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Can you check the permissions of the installer file and grant full access. Also, check the below link:

"You must be logged in as an administrator to install this - Microsoft Community

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New Here ,
Jun 13, 2017 Jun 13, 2017

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ошибка связанная с именем пользователя не на латинке

user name only english !

должно быть только так "C:\Users\Sasha"

но не "C:\Users\Саша"

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New Here ,
Oct 05, 2018 Oct 05, 2018

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I'm having the exact same issue, although on a new install of Windows 2016. Running the installer as the Administrator user.

Running the installer on a console also appears to have no affect.

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New Here ,
Oct 05, 2018 Oct 05, 2018

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LATEST

I figured out my issue, I belive. The Sophos AV was detecting the installer as PUA https://community.sophos.com/kb/en-us/127332

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