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Variable PROCESSSERVER is undefined in Enterprise manager

Explorer ,
Mar 18, 2019

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I'm getting the following error in the CF Administrator after I installed Release/Update 3 (ColdFusion 2018). The Enterprise manager option has appeared in the left hand side menu when I login to all CF instances and when I click on it I get the error below. Previously, this option was only available on the CFUSION instance. Has anyone had the issue like this before?

Variable PROCESSSERVER is undefined.

The error occurred in /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm: line 13

Called from /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm: line 1

Called from /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm: line 327

11 :

12 :

13 : <cfset servers=processServer.doList()>

14 :

15 : <cfset clusters=clusterManager.getClusters()>

....

Stack Trace

at cfserverlist2ecfm1056828963._factor9(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:13) at cfserverlist2ecfm1056828963.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:1) at cfindex2ecfm1080657480.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm:327)

coldfusion.runtime.UndefinedVariableException: Variable PROCESSSERVER is undefined.

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:455)

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:421)

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:400)

at cfserverlist2ecfm1056828963._factor9(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:13)

at cfserverlist2ecfm1056828963.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:1)

at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:262)

at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:729)

at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:565)

at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:4082)

at cfindex2ecfm1080657480.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm:327)

.....

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Variable PROCESSSERVER is undefined in Enterprise manager

Explorer ,
Mar 18, 2019

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I'm getting the following error in the CF Administrator after I installed Release/Update 3 (ColdFusion 2018). The Enterprise manager option has appeared in the left hand side menu when I login to all CF instances and when I click on it I get the error below. Previously, this option was only available on the CFUSION instance. Has anyone had the issue like this before?

Variable PROCESSSERVER is undefined.

The error occurred in /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm: line 13

Called from /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm: line 1

Called from /cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm: line 327

11 :

12 :

13 : <cfset servers=processServer.doList()>

14 :

15 : <cfset clusters=clusterManager.getClusters()>

....

Stack Trace

at cfserverlist2ecfm1056828963._factor9(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:13) at cfserverlist2ecfm1056828963.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:1) at cfindex2ecfm1080657480.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm:327)

coldfusion.runtime.UndefinedVariableException: Variable PROCESSSERVER is undefined.

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:455)

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:421)

at coldfusion.runtime.CfJspPage._get(CfJspPage.java:400)

at cfserverlist2ecfm1056828963._factor9(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:13)

at cfserverlist2ecfm1056828963.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/serverlist.cfm:1)

at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:262)

at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:729)

at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:565)

at coldfusion.runtime.CfJspPage._emptyTcfTag(CfJspPage.java:4082)

at cfindex2ecfm1080657480.runPage(/cfdisk/coldfusion2018/<instance>/wwwroot/CFIDE/administrator/entman/index.cfm:327)

.....

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Mar 18, 2019 0
Adobe Community Professional ,
Mar 18, 2019

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I suspect your answer is here:

https://coldfusion.adobe.com/2019/03/problems-applying-cf-update-check-first/

Please confirm if it helps or not. 

/Charlie (server troubleshooter, carehart.org)

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Mar 18, 2019 2
Explorer ,
Mar 18, 2019

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Hi Charlie,

thank you for the information. Following your instructions, I've checked all instance logs and have no issues during the installation.

Installation: Successful.

2xxx Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

Priyank just confirmed the issue. Other than this particular issue ColdFusion is functioning correctly.

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Mar 18, 2019 0
Explorer ,
Mar 18, 2019

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Update:

It looks like the known issue tracked here https://tracker.adobe.com/#/view/CF-4204036

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Mar 18, 2019 0
Adobe Employee ,
Mar 18, 2019

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Hi,

We are aware of this issue and we will fix this soon. There is no impact on the overall functionality of the CF instance.

If you face any issue, please let us know.

Thanks,

Priyank Shrivastava

Thanks,
Priyank Shrivastava

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Mar 18, 2019 1
New Here ,
May 21, 2019

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Hi,

Someone find the solution, or any suggestion for this issue?

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May 21, 2019 0
Adobe Community Professional ,
May 22, 2019

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Arley, and others: to be clear, we should NOT be seeing a link to the Enterprise Manager in any instance other than the cfusion instance. The fact that it appears there is a mistake (so the error message is caused by that mistake).

Better news: if you check out the bug report linked to above, you will see that Adobe has indicated that this is to be fixed in a coming update 4.

I have also added some comments to the bug report, with some testing I did today first on update 2 (where I did NOT see the problem for an instance I created), but then how after UPDATING to update 3, I DID see that the entman folder and files were added (unexpectedly) to the instance/s (other than cfusion).  The fact that any of you hotfix_filelist.log for update 3 for the instance literally indicating that the folder/files were being added. That's clearly a mistake.

Until that update 4 is released, one should just avoid trying to use the Enterprise Manager if they see it in any instance other than the cfusion instance. The error message above only occurs BECAUSE of that mistake.

/Charlie (server troubleshooter, carehart.org)

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May 22, 2019 0
Adobe Community Professional ,
Jun 13, 2019

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As an update, this was fixed in update 4 released this week.

/Charlie (server troubleshooter, carehart.org)

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Jun 13, 2019 1