Website 503 error - Request timed out waiting to execute

[jdavenportctc]

Our website ColdFusion pages are receiving 503 error - Request timed out waiting to execute.

It is happening at random times, multiple times per day, and sometimes several times an hour. I am having to restart the Coldfusion service (and sometimes the http service) to get the website back up.

We are running CF version 9.0.2, platform is RHEL 5.10, and java is openjdk 1.7.0.

Has anyone else had this issue?

[Anit_Kumar]

Can you check the exception and application logs for the error messages?

Regards,

Anit Kumar

[jdavenportctc]

Within the application log, I have several "File not found:" errors.

I also have a recurring error - "Error","jrpp-3","08/07/14","07:10:51",,"Element START is undefined in FORM. The specific sequence of files included or processed is: 'path to file', line: 123 "

In the exception.log, here is the matching entry for the recurring error above:

"Error","jrpp-3","08/07/14","07:10:51",,"Element START is undefined in FORM. The specific sequence of files included or processed is: 'path to file', line: 123 "

coldfusion.runtime.UndefinedElementException: Element START is undefined in FORM.

        at coldfusion.runtime.CfJspPage.resolveCanonicalName(CfJspPage.java:1724)

        at coldfusion.runtime.CfJspPage._resolve(CfJspPage.java:1677)

        at coldfusion.runtime.CfJspPage._resolveAndAutoscalarize(CfJspPage.java:1812)

        at coldfusion.runtime.CfJspPage._resolveAndAutoscalarize(CfJspPage.java:1805)

        at cfschedule22ecfm357617132.runPage(/var/www/html/disted/public_html/schedule/schedule2.cfm:123)

        at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:231)

        at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:416)

        at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)

        at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:381)

        at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:48)

        at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40)

        at coldfusion.filter.PathFilter.invoke(PathFilter.java:94)

        at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:70)

        at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:79)

        at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28)

        at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)

        at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:46)

        at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)

        at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)

        at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:62)

        at coldfusion.CfmServlet.service(CfmServlet.java:200)

        at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:89)

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)

        at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:42)

        at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:46)

        at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)

        at jrun.servlet.FilterChain.service(FilterChain.java:101)

        at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:106)

        at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)

        at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:286)

        at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:543)

        at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:203)

        at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320)

        at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428)

        at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266)

        at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

Not sure if any of this is related. Thanks for the help.

[Anit_Kumar · Accepted solution]

Julie,

You just worked with one of my colleague, who is assisting you. He will be assisting you, hereafter as well.

Regards,

Anit Kumar

[jdavenportctc]

Anit,

Thank you for the reply. We posted here trying to get additional help while we waited for your colleague to return our call for help. We waited all afternoon yesterday, but could not wait any longer. It is critical that our website is up for the students to access information regarding our distance education classes.

We have been in contact now with your colleague this morning and are working with him to resolve the issue. Thank you again for the quick response.

Julie