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Can’t find ICC profile

New Here ,
Jun 15, 2022 Jun 15, 2022

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I have an epson 2760 that has been converted to sub printing. I'm using most recent version of illustrator on a MacBook (Mac OS Monterey version 12.4). I reached out to manufacturer ofy

ink and they sent me an ICC profile which I have downloaded to computer. I've read multiple instructions and watched videos

and I can find the downloaded profile when going into my hard drive >library>color sync> profiles. BUT, when I go to print, the recently downloaded profile is not listed under color management. Can someone help me

please?  I've been messing with this for 9 hours today. I've also uninstalled and

reimstalled printer/print driver multiple times. 

Very frustrated. 

THANK YOU IN ADVANCE. 

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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Illustrator should see that profile without issue if the profile is made properly.  In Mac OS we have the color sync utility that can repair many common profile issues.   The one issue that might be happening here is that the profile name may be different in the Mac naming tag so it shows in the finder as one profile but in software as another name.  Color Sync can repair those issues.  

To use that program, just double click the profile and the finder will open the Color Sync utility.  At the bottom of the app, you have the option to repair all the profiles on your system (recommended). 

if that doesn't solve the problem you can repair disk permissions using the Disk utility and also try ColorThink at Chromix.com to do further checks on that profile and repair it.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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If the internal and external names of a profile mismatch, I do not believe Profile First Aid can fix this, not even sure it can report it. It reports all kinds of oddities for profiles that work fine too.

 

The Utility can allow the user to manually edit those names by selecting the tag shown here:

TagFix.jpg

Just decide which name you want and edit, then save the profile. The key is, they both match.

You may want to zip and upload the profile to something like Dropbox so others can inspect it with various tools.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Jun 15, 2022 Jun 15, 2022

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News flash; at least under 12.X, the ColorSync utility is even more broken than it's been in the past; I can't edit the tags and save the profile; pops an error. At least here, trying multiple profiles to do so. It was certainly doable in the past. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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Yes, there are some limitations now.  Not sure why. ColorThink can solve the problem. 

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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ColorThink Pro can?

Where and how can it edit the tags?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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Hi Andrew, in the wonderful Colothink Pro [with the profile opened] select "rename profile" 

 

Screenshot 2022-06-16 at 19.35.36.jpg

 

The magnificent brain of Steve Upton, eh?


neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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Doesn't work, just like the CS utility:

Error.jpg

 

error2.jpg

 

Under 12.X, can you actually get this or the CS utility to edit the tag? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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Sorry Andrew,

not running macOS 12

I am WAY from being an early adopter. Works great in macOS 10.14

MAYBE try placing the profile to be edited other than in the system folder, could it be a macOS permissions issue preventing saving? 

If you can, maybe email Pat in support at Chromix about this?  

herold@chromix.com

neilB

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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Indeed, in older OSs, this was possible. 

In 12.X, the CS utility (and CTP), no longer doable at least on this end. Doesn't matter where the profile resides, both simply refuse to save. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Jun 17, 2022 Jun 17, 2022

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Some good news, some bad.

Giving ColorThink Pro full disk access allows it to save the profile (after renaming it). The product should alert us to this need but that's another story.

Doing the same with the ColorSync utility; still can't save a profile after editing the name tag.

Edited the tag so one differed from the other (using CTP), and ran Disk First Aid, this mismatch wasn't detected nor fixed. So the CS utility is at least under 12.X is a buggy mess.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Jun 18, 2022 Jun 18, 2022

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LATEST

Andrew, thanks for coming up with the "full disk access" idea, nice to know that CTPro is now working again. It's certainly not a cheap way to do just that job, but it's a damn useful tool for anyone into understanding and working with ICC profiles - The Swiss Army Knife of ICC profiles, not my description but a very apt one IMO. 

 


neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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