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Photoshop and Acrobat not showing same color

New Here ,
Oct 14, 2021 Oct 14, 2021

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I do not know why I am getting two different results when viewing an image on photoshop versin 22.5.1 and Acrobat Pro 2021.007.20099. I have screened captures the result and you can see that the Acrobat is much more saturated than Photoshop on the same monitor. Acrobat and Photoshop.jpg

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Community Expert ,
Oct 14, 2021 Oct 14, 2021

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Check the document profile in the PDF using preflight in Acrobat Pro.  Just go to the Print Production Tab, then click PreFlight and run a Verify Compliance check to PDF X1A (or whatever standard the PDF was created ) that will tell you if the embedded profile is the same as the Photoshop's sRGB profile.  If it is not, then you have the root cause of the visual differences.    

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Thank you Bob

 

Look at your recommendations and everything is the same 😞 

 

UGH !

 

I am at a loss.

 

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Community Expert ,
Oct 15, 2021 Oct 15, 2021

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I agree that the next logical step is to remake the display profile, but I would make a version 4 profile.  Adobe interprets those without problem and the display profile is on the OS side of the equation.   How was this PDF created, and to what standard?

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LEGEND ,
Oct 15, 2021 Oct 15, 2021

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There is absolutely no reason or advantage of V4 ICC Profiles and they don't play nice with all software and further, I know of no product that support the PRMG, do you? So why even consider a V4 profile and one for a display???

KISS

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Oct 18, 2021 Oct 18, 2021

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Agree Andrew, I can see no point using V4 profiles - especially, as you write, as they are incompatible with some programs.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

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LEGEND ,
Oct 14, 2021 Oct 14, 2021

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First, try disabling GPU in the Photoshop preferences (Preformance tab). Any better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
Otherwise, you really need to consider uploading the PDF and the associated TIFF so we can look them over.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Oct 18, 2021 Oct 18, 2021

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Hi, as others have suggested there's a good chance this is a display profile issue.

 

Display profile issues on Windows

 

Here's something to try

It'll only take a few minutes and is good troubleshooting.

 

At least once a week on this forum we read about this, or very similar issues of appearance differing between colour managed applications.

Of course you must not expect accurate colour with programs such as Windows "Photos", because colour management is not implemented there so such programs are incapable of providing accurate image display.

 

Unfortunately, with Microsoft hardware: Windows updates, Graphics Card updates and Display manufacturers have a frustratingly growing reputation for installing useless (corrupted) monitor display profiles.

I CAN happen with Macs but with far less likelihood, it seems.

 

The issue can affect different applications in different ways, some not at all, some very badly.

 

The poor monitor display profile issue is hidden by some applications, specifically those that do not use colour management, such as Microsoft Windows "Photos".

 

Photoshop is correct, it’s the industry standard for viewing images, in my experience it's revealing an issue with the Monitor Display profile rather that causing it. Whatever you do, don't ignore it. As the issue isn’t caused by Photoshop, don’t change your Photoshop ‘color settings’ to try fix it.

 

To find out if the monitor display profile is the issue, I recommend you to try setting the monitor profile for your own monitor display under “Device” in your Windows ‘color management’ control panel to sRGB temporarily.

 

(ALTERNATIVELY, if you have a wide gamut monitor display (check the spec online) it’s better to try Adobe RGB here instead as its better suits the display characteristics).

 

Quit and relaunch Photoshop after the control panel change, to ensure the new settings are applied.

You can click ADD to add sRGB if it’s not already listed there.

 

Once it’s selected, be sure to check “Use my settings for this device” up top.

And click on “set as Default Profile - bottom right

 

Color Management.jpg

Screenshot of Color Management Control Panel

 

Depending on the characteristics of your monitor display and your requirements, using sRGB or Adobe RGB here may be good enough - but custom calibration is a superior approach.

 

If this change fixes the issue, it is recommended that you should now calibrate and profile the monitor properly using a calibration sensor like i1display pro, which will create and install its own custom monitor profile. The software should install its profile correctly so there should be no need to manually set the control panel once you are doing this right.

 

 

 

Still got problems?

If you want to try a method that’s proved successful to rule out many an issue we see with Photoshop, you can reset preferences:

 

To reset the preferences in Photoshop: 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

 

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Community Expert ,
Oct 30, 2021 Oct 30, 2021

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Hi

This appears to be an issue in the current version of Acrobat DC Pro - which I have raised in the forum discussion linked below

https://community.adobe.com/t5/acrobat-discussions/colour-management-incorrect-in-acrobat-dc-pro/m-p...

 

and on uservoice for Acrobat.

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44373573-bug-col...

 

 

The bottom line is I tested by setting a deliberately broken monitor profile (with a linear gamma instead of the correct gamma) in Windows 10. As expected, Photoshop and InDesign then displayed images with the wrong gamma. However, the change of monitor profile had no effect at all on Acrobat DC Pro which continued to display the same oversaturated images, as raised in the issue by the @Urban5E0C  here, on my Eizo monitors. My conclusion after testing is that Acrobat Pro DC is ignoring the installed monitor profile (v2 profiles) and instead displaying with an assumption of sRGB as the monitor color space.

 

Dave

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Community Expert ,
Oct 31, 2021 Oct 31, 2021

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Hi Dave, you mention that it's a V2 profile you're testing with, I agree that’s the right plan as V2 is more widely compatible. Is it a Matrix (basic) or LUT based display profile? Some apps seem to not lik Matrix type display profiles, I've found?

AFAIK recent versions of OSX don't like LUT profiles at all, so I guess we are talking Windows here? 

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer

 

 

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Community Expert ,
Oct 31, 2021 Oct 31, 2021

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V4 is the only format that supports Matrix based monitor proviles Neal.   V2 only supports Lut based monitor profiles.  That is why v4 is best.  Adone does not try and convert those to v2.  

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Community Expert ,
Nov 02, 2021 Nov 02, 2021

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LATEST

I don't think you're right there Bob, I've been making V2 Matrix display profiles for years using basICColor display.

Macs with OSX since Sierra have significant issue with LUT profiles 

In my opinion there's not much use for V4 profiles in the industry, application support may come I guess. 

 

neilB

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LEGEND ,
Oct 31, 2021 Oct 31, 2021

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@V4 is the only format that supports Matrix based monitor proviles Neal.


I don't believe that is true but I'm open to find an outside reference confirming that.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Oct 31, 2021 Oct 31, 2021

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Thanks for the input and ideas.

Color navigator allows the creation of matrix and LUT in both v2.2 and v4.2 

 

In an extended test, I produced and  tried all combinations and none affected the results. InDesign and Photoshop used the monitor profile, Acrobat DC Pro did not.

 

Dave

 

 

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Community Expert ,
Nov 01, 2021 Nov 01, 2021

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Hi Dave

thanks for testing that.

I was pretty sure ICC V2 supported LUT and MATRIX type display profiles, good to have your confirmation on that.

 

As an aside, I understand it, OSX, since 10.12 [Sierra], doesn't like LUT profiles. I know basICColor have disabled LUT profiles in V6 on OSX versions from 10.12 because of these issues.

https://www.basiccolor.de/caution-monitor-profiles-in-macos/

Plainly an LUT display profile would be superior in most cases so that’s a shame. . Have you looked inside a Colornavigator 'LUT' profile to check it really is one? 

 

Personally, I can see no point in V4 ICC at the current time, it seems almost entirely unadopted, the only 'feature' being that it causes issues with some software. 

 

thx

neilB

colourmanagement

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Community Expert ,
Nov 01, 2021 Nov 01, 2021

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Andrew

"I don't believe that is true but I'm open to find an outside reference confirming that."

me too, basICColor display makes Matrix V2 profiles just fine, V2 LUT profiles too. Until Apple seemed to stop OSX support for them, that is.

I'm told loading an LUT profile on a "metal" mac freezes it pretty much for good.

 

neilB

colourmanagement

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