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Adobe Service

Explorer ,
Sep 08, 2009 Sep 08, 2009

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I have been on hold for more than 3 hours today and still am what does it take to get help from Adobe.

I have been an Adobe user for mare than 11 years - this is not acceptable - please advise.

Frustrated user

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Advocate ,
Sep 09, 2009 Sep 09, 2009

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http://www.facebook.com/event.php?eid=123258472738

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Explorer ,
Sep 09, 2009 Sep 09, 2009

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What is the facebook link?

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Advocate ,
Sep 09, 2009 Sep 09, 2009

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I just posted it.

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New Here ,
Sep 10, 2009 Sep 10, 2009

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I've been on hold today for over an hour now. I need my activation reset because of a dead mac and don't know how else to do it other than get someone on the phone from Adobe.

The facebook link is nice but I don't think it'll help me.

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New Here ,
Sep 10, 2009 Sep 10, 2009

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OMG Adobe Customer service is so HORRIBLE now since htey sold out to offshore drones that have absolutley no knowledge of the product nor do they care! It would be more cost effective to buy a round trip airfare to Portland/Seattle and search the 7 elevend for the once steller 5 star customer service people who were driven out of a job we once could be proud of! SHAME on you Adobe!

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Guest
Sep 10, 2009 Sep 10, 2009

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Have you tried posting on adobe.com feedback?  (I know, probably a stupid suggestion.)  There's a few employee posts on that forum..

Almost every thread on that forum is a complaint about poor customer service, it's kind of scary actually.

Seriously, what has caused the decline in customer service?  Did they really just outsource their support overseas or something?

If so, epic fail.

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LEGEND ,
Sep 10, 2009 Sep 10, 2009

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Ansury wrote:


Seriously, what has caused the decline in customer service?  Did they really just outsource their support overseas or something?

I'm sure that's not all of it but I would bet it's a large part of it.

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LEGEND ,
Sep 10, 2009 Sep 10, 2009

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From a purely observational standpoint, the drop in TS seemed to coincide with the big push to "outsource" all call-centers. May have been the issue, or maybe not.

About that time, most of the national call-centers in AZ (USA) shut down, and India became a major player. Being from AZ, it is tough to be 100% objective, and it may have been coincidental?

Hunt

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Guest
Sep 10, 2009 Sep 10, 2009

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What is AZ?

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Advocate ,
Sep 10, 2009 Sep 10, 2009

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Arizona?

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Guest
Sep 10, 2009 Sep 10, 2009

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I was having a dig at his assumption that everyone knows the US State designations.


It's the same with using "NLE". I happen to know by chance because I instructed in Premiere but does the rest of the universe?

And to complete the Phossieness, I used to cut and splice film too!

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LEGEND ,
Sep 11, 2009 Sep 11, 2009

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NLE = ?

Nearly Legible Entry?

Not Looking Elsewhere?

Never Lost on Earth?

Not Liking Ellen?

New Linguistic Editor?

Nevada Light & Electric?

Nebraska Light & Electric?

New LIving Entitiy?

Non Living Entity?

Nathan Lars Eidson?

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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Yup! Arizona a Satae in the southwestern Part of the USA

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Advocate ,
Sep 11, 2009 Sep 11, 2009

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What's a Satae?

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LEGEND ,
Sep 11, 2009 Sep 11, 2009

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I think it's a side dish served with pad thai.

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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Could it be a Typo? I'm sure you don't make them.

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Advocate ,
Sep 11, 2009 Sep 11, 2009

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Lol, last time I pointed out one of yours you went back a corrected it before everyone else saw it

And I was only poking fun because Arizona was already mentioned before you posted, just think you need to take a few seconds to read/re-read before you post

And I don't make one in every sentence I type. FYI...there is the little red dotted line that appears whenever I make a typo, which is an indicator, and then I go and correct it before I make the post. Not sure if Sea Monkey supports/views it, but since it works with everything else I would assume it does.

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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If you type in the HTML editor no underline or anything shows up.

Usually, I have been switching to plain text editor and running my browser's spell check.

But it was a one line post and I thought I had spelled everything correctly.

See Mozilla Browsers spell check don't work in html. They work in Plain text only.

Now the text written in subject  can be checked with built in spell check. But not what's in the text box unless your in Plain Text Editor.

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Guest
Sep 11, 2009 Sep 11, 2009

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Excuse me children, did you notice a serious post in there from Ms Nguyen about Adobe Service?

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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Yes! Its about time!

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Advocate ,
Sep 11, 2009 Sep 11, 2009

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PJ, why are you using the html editor?

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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Because I like the ability to add Bold, Italic, underline, as necessary. Also If I want to insert  an image, or quote I can in HTML editor. but not in plain Text.

see:

Plain Text:

SeaMonkeypicture004.png

HTML Editor:

SeaMonkeypicture005.png

BTW The spell Check built in to the HTML editor don't work worth 2 cents when it does try to work. And once you engage it you can't get out of it.

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Advocate ,
Sep 11, 2009 Sep 11, 2009

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Ah. I think you might be a bit mixed up. The default reply box looks like this - if you want to use html you click the link over on the right. I thought that's what you were doing.

screenshot_02.jpg

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Mentor ,
Sep 11, 2009 Sep 11, 2009

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Kath-H wrote:

Ah. I think you might be a bit mixed up. The default reply box looks like this - if you want to use html you click the link over on the right. I thought that's what you were doing.

screenshot_02.jpg

Actually that is the window when you use HTML

when you click  the html button it reverts to Text Try it.

Notice the two illustrations I posted. Notice it changes to show full editor.

In that mode the Spell check in SeaMonkey FireFox and Thunderbird works. When click to return to Full edditor.

Notice below I made a deliberate mistake in the word editor.

SeaMonkeypicture001.png

Notice the red dotted underline on the highlighted mispelled word.

Now what it looks like when it shows HTML

SeaMonkeypicture003.png

Do you see any highlighted words. Also notice in my first here you see the hidden html code.  such as <body> tags and such.

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Guest
Sep 11, 2009 Sep 11, 2009

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PjonesCET wrote:

Notice below I made a deliberate mistake in the word editor.

Are you sure it was deliberate? 

(Just kidding with you, we'd all miss you if you weren't around. )

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