Adobe Service

New Here ,
Sep 08, 2009

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I have been on hold for more than 3 hours today and still am what does it take to get help from Adobe.

I have been an Adobe user for mare than 11 years - this is not acceptable - please advise.

Frustrated user

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Advocate ,
Sep 09, 2009

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This is messed up.  Even government agencies are run better than that now--and they're only in business because they have a large military with guns.  Adobe has no such army, so you know what that means... it's only a matter of time unless they get their act together.

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Community Beginner ,
Sep 09, 2009

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Ansury wrote:

it's only a matter of time unless they get their act together.

Or till their act gets them? 

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Advocate ,
Sep 09, 2009

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http://www.jivesoftware.com/jivespace/community/jivetalks/blog/2009/09/08/jiving-in-the-federal-government

I think they are heading in the same direction.

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Community Beginner ,
Sep 09, 2009

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Ozzwoman9 wrote:

http://www.jivesoftware.com/jivespace/community/jivetalks/blog/2009/09/08/jiving -in-the-federal-gov...

I think they are heading in the same direction.

Whooops!

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Advocate ,
Sep 09, 2009

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Ozzwoman9 wrote:

http://www.jivesoftware.com/jivespace/community/jivetalks/blog/2009/09/08/jiving -in-the-federal-gov...

I think they are heading in the same direction.

And damnit, the FedGov is more than dumb enough to buy it, too! (Even though they're beyond bankrupt.)

U.S. intelligence community, and organizations like NASA, the U.S. Army, Air Force Medical Services

So basically, criminals will be escaping (hey maybe it'll prevent the CIA from doing anything and screwing up), the mission to the moon is never going to get off the ground, the military will never change or shrink their budget, and military medical will continue to suck.  All thanks to Jive?

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New Here ,
Sep 09, 2009

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Yesterday I spent from 9 a.m. to 9:30 p.m. - mostly listening to awful music waiting to talk to someone. In the end I called a different number and finally got a person who tried to avoid the issue and strangely when I asked to speak to her supervisor she sounded like the same person. It was not a satisfactory experience and time will tell if they follow through on what they promised.

I am back on today with the same music. This may be different if Adobe had some competition.

Still frustrated

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Community Beginner ,
Sep 09, 2009

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BPphotographics wrote:

Yesterday I spent from 9 a.m. to 9:30 p.m. <snipped> Still frustrated

Look for that facebook link... it seems to work...

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Advocate ,
Sep 09, 2009

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http://www.facebook.com/event.php?eid=123258472738

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New Here ,
Sep 09, 2009

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What is the facebook link?

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Advocate ,
Sep 09, 2009

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I just posted it.

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New Here ,
Sep 10, 2009

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I've been on hold today for over an hour now. I need my activation reset because of a dead mac and don't know how else to do it other than get someone on the phone from Adobe.

The facebook link is nice but I don't think it'll help me.

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New Here ,
Sep 10, 2009

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OMG Adobe Customer service is so HORRIBLE now since htey sold out to offshore drones that have absolutley no knowledge of the product nor do they care! It would be more cost effective to buy a round trip airfare to Portland/Seattle and search the 7 elevend for the once steller 5 star customer service people who were driven out of a job we once could be proud of! SHAME on you Adobe!

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Advocate ,
Sep 10, 2009

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Have you tried posting on adobe.com feedback?  (I know, probably a stupid suggestion.)  There's a few employee posts on that forum..

Almost every thread on that forum is a complaint about poor customer service, it's kind of scary actually.

Seriously, what has caused the decline in customer service?  Did they really just outsource their support overseas or something?

If so, epic fail.

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Adobe Community Professional ,
Sep 10, 2009

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Ansury wrote:


Seriously, what has caused the decline in customer service?  Did they really just outsource their support overseas or something?

I'm sure that's not all of it but I would bet it's a large part of it.

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LEGEND ,
Sep 10, 2009

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From a purely observational standpoint, the drop in TS seemed to coincide with the big push to "outsource" all call-centers. May have been the issue, or maybe not.

About that time, most of the national call-centers in AZ (USA) shut down, and India became a major player. Being from AZ, it is tough to be 100% objective, and it may have been coincidental?

Hunt

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LEGEND ,
Sep 10, 2009

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What is AZ?

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Advocate ,
Sep 10, 2009

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Arizona?

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LEGEND ,
Sep 10, 2009

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I was having a dig at his assumption that everyone knows the US State designations.


It's the same with using "NLE". I happen to know by chance because I instructed in Premiere but does the rest of the universe?

And to complete the Phossieness, I used to cut and splice film too!

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Adobe Community Professional ,
Sep 11, 2009

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NLE = ?

Nearly Legible Entry?

Not Looking Elsewhere?

Never Lost on Earth?

Not Liking Ellen?

New Linguistic Editor?

Nevada Light & Electric?

Nebraska Light & Electric?

New LIving Entitiy?

Non Living Entity?

Nathan Lars Eidson?

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Mentor ,
Sep 11, 2009

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Arizona

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Mentor ,
Sep 11, 2009

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Yup! Arizona a Satae in the southwestern Part of the USA

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Advocate ,
Sep 11, 2009

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What's a Satae?

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Adobe Community Professional ,
Sep 11, 2009

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I think it's a side dish served with pad thai.

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LEGEND ,
Sep 11, 2009

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PjonesCET wrote:

Arizona

NLE is the abbreviation for Arizona?

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Advocate ,
Sep 11, 2009

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Amazing!  This thread has deteriorated in content to the same level as Adobe's customer service.

No wait, I think it needs a few silly pics first before it gets that low.

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Advocate ,
Sep 11, 2009

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I think it needs a few silly pics first before it gets that low.

Remember that "Jed" person (I think he got deleted). He was on here a few months ago starting trouble. Anyway, I posted a pic I found on his website of him picking his nose. It's lost in the forum now...I should have saved it for an occasion such as this

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Mentor ,
Sep 11, 2009

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Could it be a Typo? I'm sure you don't make them.

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Advocate ,
Sep 11, 2009

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Lol, last time I pointed out one of yours you went back a corrected it before everyone else saw it

And I was only poking fun because Arizona was already mentioned before you posted, just think you need to take a few seconds to read/re-read before you post

And I don't make one in every sentence I type. FYI...there is the little red dotted line that appears whenever I make a typo, which is an indicator, and then I go and correct it before I make the post. Not sure if Sea Monkey supports/views it, but since it works with everything else I would assume it does.

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Mentor ,
Sep 11, 2009

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If you type in the HTML editor no underline or anything shows up.

Usually, I have been switching to plain text editor and running my browser's spell check.

But it was a one line post and I thought I had spelled everything correctly.

See Mozilla Browsers spell check don't work in html. They work in Plain text only.

Now the text written in subject  can be checked with built in spell check. But not what's in the text box unless your in Plain Text Editor.

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LEGEND ,
Sep 11, 2009

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Excuse me children, did you notice a serious post in there from Ms Nguyen about Adobe Service?

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Mentor ,
Sep 11, 2009

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Yes! Its about time!

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Advocate ,
Sep 11, 2009

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PJ, why are you using the html editor?

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Mentor ,
Sep 11, 2009

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Because I like the ability to add Bold, Italic, underline, as necessary. Also If I want to insert  an image, or quote I can in HTML editor. but not in plain Text.

see:

Plain Text:

SeaMonkeypicture004.png

HTML Editor:

SeaMonkeypicture005.png

BTW The spell Check built in to the HTML editor don't work worth 2 cents when it does try to work. And once you engage it you can't get out of it.

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Advocate ,
Sep 11, 2009

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Ah. I think you might be a bit mixed up. The default reply box looks like this - if you want to use html you click the link over on the right. I thought that's what you were doing.

screenshot_02.jpg

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Mentor ,
Sep 11, 2009

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Kath-H wrote:

Ah. I think you might be a bit mixed up. The default reply box looks like this - if you want to use html you click the link over on the right. I thought that's what you were doing.

screenshot_02.jpg

Actually that is the window when you use HTML

when you click  the html button it reverts to Text Try it.

Notice the two illustrations I posted. Notice it changes to show full editor.

In that mode the Spell check in SeaMonkey FireFox and Thunderbird works. When click to return to Full edditor.

Notice below I made a deliberate mistake in the word editor.

SeaMonkeypicture001.png

Notice the red dotted underline on the highlighted mispelled word.

Now what it looks like when it shows HTML

SeaMonkeypicture003.png

Do you see any highlighted words. Also notice in my first here you see the hidden html code.  such as <body> tags and such.

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Advocate ,
Sep 11, 2009

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PjonesCET wrote:

Notice below I made a deliberate mistake in the word editor.

Are you sure it was deliberate? 

(Just kidding with you, we'd all miss you if you weren't around. )

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Mentor ,
Sep 11, 2009

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Also if you open an HTML page with ASCII editor such as Text Wrngler on Mac and wordpad on PC you will see the codes for such as <body>, </body>, <p> and so on.

When in HTML Mode here its much like the Design Mode in DreamWeaver.

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Mentor ,
Sep 11, 2009

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Yes it was deliberate so that you see it was highlighted when in Text mode. But not highlighted in HTML Mode.

I had an ide you knew it was. No harm. I have been known to make a mistake or two. I am trying to improve.  But two finger typing (better known as Hunt and Peck), its easy to make them.

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New Here ,
Sep 15, 2009

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Adobe "Service" is now apparently Adobe "Lack of Service." I have used Adobe products for more than 15 years and have been an extremely satisfied customer - until now. I am very seriously considering replacing my entire CS3 Design Premium suite! And I love these products. I had a hardware problem on my old laptop and had to replace it, thus had to reinstall. I've lost or misplaced DVD 4 of 4, so I need replacement media. I've been trying to get it for over a month now and can't get it. My initial request was apparently not even logged. My second request resulted in an apology and a fairly quick turn-around (considering the first request went no where - the second was answered in only a few short DAYS!), but the files I was given access to were corrupt, so that didn't work. Now I've been on hold for 3 hours - on the second call today - the first was dropped after an hour. Each time, I've had to wait hours to get a human, but entering tickets and emailing gets me no where. This is the most god-awful service I have encountered in years, anywhere. I am disgusted. I intend to make many complaints in every possible avenue. Sadly, it appears I am not at all alone. Yes, I've seen the letter from L. Walsh; I've used the email address there, too. Apparently, Adobe does not care that its customers are not handled well at all.

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LEGEND ,
Sep 16, 2009

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Welcome to the forum.

I've lost or misplaced DVD 4 of 4, so I need replacement media.

While I cannot speak for CS3, Adobe offers replacement discs for most programs, for little more than shipping and handling.

Now, since PS first hit the PC, I have not lost any media, but many have. Adobe has always been quick to replace this for the others. Have you contacted Sales (Customer Service), or Technical Support. I would suggest the former.

Good luck,

Hunt

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