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What is Community Help used for?
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Silvia_CC | Adobe Employee , Jun 15, 2020
What is Community Help used for?

Hi Community,
I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion.

This space IS NOT for:

  • Adobe product issues or questions
    You have dedicated boards for most products in our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with.
  • Account, subscriptions, and payments
    Post your question/problem on our Account, Payment & Plan board.
  • Downloading and installing issues
    Post your question/problem on our Download and Install board.
  • AEM products
    The AEM team monitors a separate forum outside of this one. Any questions regarding their products, please post them on their Experience League Community.
  • Sharing feedback regarding Adobe products
    Some Adobe products use UserVoice to share feedback directly with Product Managers. Check out which products have this feature available here.

This space IS for:

  • Adobe Support Community profile questions or issues
    Feel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username.
  • Questions regarding our Community Guidelines
  • Reporting bugs from the Adobe Support Community

Hope this clarifies it, as well as gives you new information in case you didn't know where to start 🙂

Adobe Employee , Jun 15, 2020
What is Community Help used for?

Hi Community,
I'm creating this post to clarify what kind of questions should be posted on this board since there seems to be some confusion.

This space IS NOT for:

  • Adobe product issues or questions
    You have dedicated boards for most products in our Community Homepage. Simply scroll or filter through our multiple boards and select the product you're having issues with.
  • Account, subscriptions, and payments
    Post your question/problem on our Account, Payment & Plan board.
  • Downloading and installing issues
    Post your question/problem on our Download and Install board.
  • AEM products
    The AEM team monitors a separate forum outside of this one. Any questions regarding their products, please post them on their Experience League Community.
  • Sharing feedback regarding Adobe products
    Some Adobe products use UserVoice to share feedback directly with Product Managers. Check out which products have this feature available here.

This space IS for:

  • Adobe Support Community profile questions or issues
    Feel free to post any Community profile questions, and check out our How to change your community username thread if you want to change your username.
  • Questions regarding our Community Guidelines
  • Reporting bugs from the Adobe Support Community

Hope this clarifies it, as well as gives you new information in case you didn't know where to start 🙂