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Bug: Can't attach an image to a post during edit

LEGEND ,
Jun 27, 2012

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Edited a post I had just made:

  • Opened a couple of blank lines.
  • Hit the camera icon
  • Hit the [Browse...] button
  • Selected the file and had its path appear in the Insert Image dialog field.
  • Hit the [Insert Image] button.
  • Got this failure:

CantAttachDuringEdit.jpg

I couldn't attach the image to this post either, even though it's an under-200K JPEG saved from Photoshop CS6 at quality 10.  Here's a link that will take you to a copy of the file:

http://Noel.ProDigitalSoftware.com/temp/CloneAndPatternStamp.jpg

This is my second attempt to post this.  First time I typed in this post I got this message:

ThisIsAMistake.jpg

It's an interesting approach, making it particularly difficult to report bugs. 

-Noel

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Bug: Can't attach an image to a post during edit

LEGEND ,
Jun 27, 2012

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Edited a post I had just made:

  • Opened a couple of blank lines.
  • Hit the camera icon
  • Hit the [Browse...] button
  • Selected the file and had its path appear in the Insert Image dialog field.
  • Hit the [Insert Image] button.
  • Got this failure:

CantAttachDuringEdit.jpg

I couldn't attach the image to this post either, even though it's an under-200K JPEG saved from Photoshop CS6 at quality 10.  Here's a link that will take you to a copy of the file:

http://Noel.ProDigitalSoftware.com/temp/CloneAndPatternStamp.jpg

This is my second attempt to post this.  First time I typed in this post I got this message:

ThisIsAMistake.jpg

It's an interesting approach, making it particularly difficult to report bugs. 

-Noel

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Adobe Employee ,
Jun 27, 2012

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Adding a reply with no image. I will then edit the reply to add an image to test.

Now adding an image:

screenshot.png

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Adobe Employee ,
Jun 27, 2012

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I haven't been able to recreate the error. I tried editing the post here. I also tried creating a new thread and editing that to add an image. Will continue testing with other accounts.

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LEGEND ,
Jun 27, 2012

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adobe-admin wrote:

I haven't been able to recreate the error…

Ah, but you did.  The image is missing in post #1.  

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Most Valuable Participant ,
Jun 27, 2012

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Station_two is right. I get a non working link in Firefox/Mac, a box with a non working link in Explorer/Win7, and a box with a "?" sign in Safari/Win7.

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Adobe Employee ,
Jun 28, 2012

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I saw my embedded screen shot in reply #1 yesterday, and still see it today. Is it still missing for other people?

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LEGEND ,
Jun 28, 2012

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adobe-admin wrote:

I saw my embedded screen shot in reply #1 yesterday, and still see it today. Is it still missing for other people?

Still missing...

NoAttachment.jpg

-Noel

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Adobe Employee ,
Jun 28, 2012

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Here is a screen shot of what I see in my reply...

embed.png

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LEGEND ,
Jun 28, 2012

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Is it possible that because you have a privileged account the file was saved with privileges that don't allow mere mortals to see it?

By the way, this may or may not be the same or a related problem as the one I originally posted about, which (last I tried it) seems to be resolved. In that case no image could be posted at all, because of the failure shown.

-Noel

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Adobe Employee ,
Jun 28, 2012

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You are probably right. Don't know if it is because of account rights, or because the image was uploaded from my computer, but I do see the broken link to the image when I look at it in IE and am not signed in.

Still investigating.

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Adobe Employee ,
Jun 28, 2012

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Logged in with a different admin account and can see the image. Off to Jive...

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Adobe Employee ,
Jun 28, 2012

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One more comment. Signed in with a non-admin account and I can still see the image, at least in Firefox. and in IE. It is only when I'm not signed in at all that I don't see the image in the first reply.

And now after signing out, I can still see it in IE.

This should be fun to diagnose...

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Most Valuable Participant ,
Jun 28, 2012

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adobe-admin wrote:

...

This should be fun to diagnose...

Yes, it should, because this is what I get in Safari 5.1.7:

Safari.JPG

and this is in Explorer 9:

Explorer.JPG

both in Windows 7; both screenshots of a couple of minutes ago. And Firefox/Mac just shows a broken link.

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Adobe Employee ,
Jun 29, 2012

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Testing again. FIrst posting without an image.

embed.png

Now editing to add an image...

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Adobe Employee ,
Jun 29, 2012

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Can everyone/anyone see the image in the previous post?

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LEGEND ,
Jun 29, 2012

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Not on Chrome on PC, as of 3:51PM PDT, June 29.

Hunt

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Adobe Employee ,
Jun 29, 2012

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Thanks, Bill.

It looks like if I am signed in as a regular user I cannot see it either, but if I sign in as an admin I do. And then the browser must cache it, as I can sign out and back in with the regular account and I can see it.

John

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LEGEND ,
Jun 29, 2012

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I am viewing with the MOD Console, and that alone, does not do it for me.

It came up with the little "broken image link" icon, and even clearing my cache did not change that.

Sorry,

Hunt

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LEGEND ,
Jun 29, 2012

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Hi,

"embed.png" is not visible on Chrome on Mac OS 10.6 OR IE9 on Windows 7.

Niall

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LEGEND ,
Jun 27, 2012

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That might be a different rendition of the same error.

Here's another attempt to initially attach the same image I provided a link for:

CloneAndPatternStamp.jpg

This time it went in, so it's clearly not something to do with the image.

Now I'm hitting the Post button, after which I'll try to edit the post and attach it again...

***ZZZZT****  Couldn't attach it here.

-Noel

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LEGEND ,
Jun 27, 2012

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Noel Carboni wrote:

***ZZZZT****  Couldn't attach it here.

-Noel

And this was the error, as you can see, in context:

InabilityToAttachImageDuringEdit.jpg

This is happening to real users too.  See this thread:  http://forums.adobe.com/message/4524905#4524905

-Noel

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LEGEND ,
Jun 27, 2012

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I don't see what the problem is -- all images are in the posts...?

Partial image from the original post:

imp.PNG

Looks like that was a temporary "glitch".

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Most Valuable Participant ,
Jun 27, 2012

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Pat Willener wrote:

I don't see what the problem is -- all images are in the posts...?

...

Looks like that was a temporary "glitch".

What do you see in post #1 in this thread?

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LEGEND ,
Jun 27, 2012

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Right - I didn't read it enough carefully; the image that Noel attempted to post is not there.  Other images are.  Sorry!

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LEGEND ,
Jun 28, 2012

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In summary:  It seems that one can post an image in the original post or reply, but there may be problems with posting an image when editing a message.

-Noel

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LEGEND ,
Jun 28, 2012

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Hmm, one thing I noticed is that now when you go and edit a post, it uses the Advanced Editor. I wouldn't have expected that to make a difference, but...

Now maybe it always edited a post in the Advanced Editor, but I can't remember.

Niall

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LEGEND ,
Jun 28, 2012

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I think it has, yes, at least for the past few versions.

-Noel

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LEGEND ,
Jun 28, 2012

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Just testing to see if I can insert an image initially in a post with the Advanced Editor...

PS_Avatar_Choice5.png

Seems to be possible.

Now an attempt to attach an image while editing, with IE9...

PS_Avatar_Choice4.png

Hm, that succeeded, at least while editing.  Now an attempt to attach the same image that was giving me trouble before...

CloneAndPatternStamp.jpg

That succeeded interactively as well.  Now to hit [ Update ] to see if they actually show up...

-Noel

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LEGEND ,
Jun 28, 2012

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Well, it appears to be fixed.  Is it because I cleared my cache, or has some actual change been made?

-Noel

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LEGEND ,
Jun 28, 2012

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Noel,

Good news.

Not sure if I mentioned it upthread, but with one of the major Jive updates, about a year ago, my IE7 stopped attaching an Image. Tried IE8 on another machine, and no go. Went to Chrome, and instantly had the capability restored.

Thanks for your testing,

Hunt

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LEGEND ,
Jun 28, 2012

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*>Thanks for your testing

That's nice of you to say, Bill.  Thanks in return.

-Noel

*Note:  Apparently there's no way to do a proper quote from an iPad.

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LEGEND ,
Jun 28, 2012

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Haven't installed Chrome yet...  One day soon...

-Noel

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