• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

AC Training - Cannot seem to override student's status

Guest
May 27, 2010 May 27, 2010

Copy link to clipboard

Copied

Good day:

Following the process we have always used when Training content issues cause a User to "Fail" a course.

Within the Curriculum, we select Reports > By Users.

Click the Student's name

Within Curriculum Contents, we click override button for the course.

We change the Status to Passed, and revise the score to 100.

Click Save

We get a short hourglass, and a status bar message:  "opening page https://admin.na6.acrobat.com/admin/cou ... urriculum - " (that's as much as I could capture in a screen cap)

When I go back to the By Users report, nothing has changed on the user's record.

Anybody else?  Any suggestions?

Regards.

Dave

Views

767

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 28, 2010 May 28, 2010

Copy link to clipboard

Copied

A recent change in Connect caused this issue.  It should be corrected soon (if it hasn't been already in some clusters).

Regards,

Andrew

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 02, 2010 Jun 02, 2010

Copy link to clipboard

Copied

LATEST

Well, it would be helpful to know WHEN the na6 cluster will be fixed.  We are missing deadline reporting on our Compliance Training because we cannot override qa student's score.  We will NOT reset the transcript and require the student to re-take a course in which they recieved a failing grade only because Adobe Connect and Adobe Captivate quizzes seemingly cannot successfully coexist.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines