Acrobat Connect Pro Meeting Service Plans - licensing and pricing questions

[Guest]

Hello! I was hoping someone here might be able to help me with a few nitty-gritty pricing / licensing / functionality questions, in regard to the Adobe Connect Pro Meeting plans.

1) The pricing is $55/mth/host - if you have, e.g., 5 hosts, but make more than 5 recorded meetings available on-demand, will they all be accessible at any given moment?

2) 25 concurrent users is the limit; is that per recorded meeting? e.g., if 15 people access one recorded meeting and 15 people access another recorded meeting, all at the same time, would you be over your limit?

3) If you do happen to go over your concurrent user limit, what will happen for the 26th user? will they be denied access, or will you simply be charged an overage fee?

I'd appreciated any help or insight you have to offer!

[Guest · Accepted solution]

I assume you got this pricing from the on-line website?  I ask because when you buy it from Adobe enterprise sales and through our corporate channel then this is all different.

Answers:

1. Yes. On-Demand recordings don't apply against your license.

2. No. That 25 limnit is for concurrent live meetings. It's unlimited for on-demand recordings. That 25 limnit is completely set by the kind of license you are buying. if you purchased thru the software channel versus on-line then that number would be 100 not 25. On-Demand recordings have no limit.

3. If you exceed the concurrent license, then the 26th person trying to join will receive a pop-up message saying the room limit has been reached and they will not be able to join. Yes, denied access. No way to charge a fee for overage.

[Guest]

Thanks for the quick reply, Heyward!

We are simply looking at purchasing online - our hope is to use Connect to provide recorded content on-demand.

If you have time for one more question - after looking at the Connect back-end, I saw that you can have a) recorded meetings (which were at one time live) available on-demand, and b) "content" (e.g., a PPT file with recorded audio that was never actually presented live) available on-demand. Would the answers you gave above apply equally to "content" as they do to recorded meetings?

[Jorma_at_CoSo]

Recordings are considered content. So anything that fits into the content category will apply to Heyward's explanation above.

[Guest]

Thank you Jorma! It's sounding like this will work for us - one last question: Is there a limit to the amount "content" you can have uploaded at any given time? e.g., # of MBs / GBs?

[Jorma_at_CoSo]

If you are uploading through the "New Content" button in the Content library, it would be 102 MB per upload.

I have been able to upload larger, but am not sure if the max has quietly changed or if specific content objects are now allowed be larger. But the 102 is the official size restriction.

[Guest]

Would there be a cumulative upload limit - e.g., a cap of 1000 MBs for all content? Or can you have as much content uploaded as you want, as long as each individual one is under 102 MB?

Thanks again for your help

[Guest]

No. It's 100MB limit per upload. You can also load files into Adobe Connect Central. No limit on storage there.