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Adding Groups to Enrollees

Guest
Feb 13, 2014 Feb 13, 2014

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I have a problem when trying to add groups which have lots of users in to a course. It works fine for individual users or groups containing a few hundred users but we have 2 groups containing approx 3000 and 18000 users and when you try to add them you get an error message

"Operation Failed - Error Code:operation-size-error, SubCode:"

Any ideas? Alternatively if anyone has the support phone number for On Prem installations could you let me know I think I have written it down wrong on a previous occasion.

Thanks

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LEGEND ,
Feb 13, 2014 Feb 13, 2014

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Jon,

Support should be able help resolve this. The US number for Platinum support is 866-335-2256, and they should be able to get you a local toll free number for you to use. You can also try emailing them directly, I'll PM you their email address.

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Guest
Feb 13, 2014 Feb 13, 2014

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Thank you very much again

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