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Admiistration acces

Guest
Mar 15, 2017 Mar 15, 2017

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Really bad problem!! I bought  the adobeconnect 1 month ago (order date 2/15/17, order Number 13246s01159) I´ve received the information to acces to the page (user name [email] and password) but I´ve no admin right. Can´t use!! how can i get the administration right? I can´t conect with admin@adobeconnect.com becouse i´m not an administrator.

Jorge

Hello Jorge,

Welcome to Adobe Connect. Get started with your account using the following credentials:

Username : [Peronal Information Removed]

Password : [Peronal Information Removed]

Account URL : https://meet41693654.adobeconnect.com

To begin, click on the following:

Message was edited by: Jorma Jennings

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LEGEND ,
Mar 21, 2017 Mar 21, 2017

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Jorge,

Those credentials to provied Administrative access to that account.

I've edited your post so your login is obsucred, but I'd recomend you change your password in the My Profile/Mi prefil section of your account.

You can access the Administrator/Gestion portion of the account. What is the issue you are facing with this account? What actions are you unable to do?

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Guest
Mar 21, 2017 Mar 21, 2017

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I´m unable to generate content. It says tham I´ve to connect an accont administrator, but I may be the administrator... I sended an email to admin@adobeconnect.com but i recieved an answer that said thet i´m not an administrator, and I dont know how to be one...

I already change my pasword.

thank you, I need to use it tomorrow... thank you again

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LEGEND ,
Mar 22, 2017 Mar 22, 2017

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That makes sense. As an Administrator of the account you can access anything, but no do everything. Publishing content to the Content Library requires you to be either in the Authors group of the Meeting Host group.

I believe you only have room in your Meeting Host group, so add yourself to that while remaining in the Administrator group and you should have the ability to do whatever you need.

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Guest
Mar 22, 2017 Mar 22, 2017

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Thank you

I'm tiring to do that (invite my self to be administrator and autor but I can't!)

Error !! Error coding subcoding format...

(Personal Info removed by moderator)

(Please review what you are posting before you reply)

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Guest
Mar 22, 2017 Mar 22, 2017

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As administrator I can't be autor and do anything ! I tried to change my preferences and I can't be administrator an autor! So a can't charge any content! I tried to change my preferences! I can't do anything as administrator so I change my self as autor! But now I can't do anything !!

Please help me!:)

Thank you

Anyone can go to my account an solve this problem!:)

Dr. Jorge Mancini

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is an open forum, not Adobe support, please do not post personal information]

[If you are posting using email, please turn your 'sig file' function OFF for posting]

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LEGEND ,
Mar 22, 2017 Mar 22, 2017

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You will need to do the following.

- Go to the Administrator tab of Connect

- Go to Users and Groups

- Select your account and then click the Information button on the bottom right hand side of the user list.

- Click on the Edit Group Membership

- Select the Meeting Hosts group in the list on the left

- Click Add

You will now have the ability to author content to your Connect account. I don't recall if you had any Author licenses, so using that group may not be possible.

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Guest
Mar 26, 2017 Mar 26, 2017

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I know you may think that I'm a donkey! But there is no administrator tab content

I have no right to do nothing and admin@adobeconnect.com say I'm no administrator!

Could you please reset my account and send me all again or do what you think I've to do by your self and tell me my mistake!!

I'm feeling really sad about it!

Kind regard

Thank you

User dr.jmancini

[Personal information removed]

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LEGEND ,
Mar 27, 2017 Mar 27, 2017

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No, I don't think you are a donkey. These kinds of issues can be challenging and it can take a few rounds of conversation to understand licensing and workflows.

If you don't have the Administrator/Gestion section of Connect, then it likely means you removed yourself from the Administrator group. If that happened then you'll need to reach out to Adobe support to have them create a new Admin login for you. You can reach them here: Adobe Connect Help | Adobe Connect Support

I am just a user of Connect, not unlike yourself, and don't have any access to your account (other than when you originally posted your login credentials, which you have since changed). When you started this thread, you did have Administrator rights, so you should have had access to the Users and Groups section of Administrator/Gestion. The only way this should have changed is if you removed yourself from the Administrator group.

You can be a member of both the Administrator and Meeting Host groups. This would ensure you have the ability to do whatever you need in Connect.

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Guest
Mar 27, 2017 Mar 27, 2017

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Thank you very much!!

I can solve my problem !!

Dr. Jorge Mancini

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

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[If you are posting using email, please turn your 'sig file' function OFF for posting]

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