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Adobe Connect 11 - Wrong Desktop App Download Link Provided When Joining Meeting

New Here ,
Sep 02, 2020 Sep 02, 2020

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We're enthusiastic about the upgrade to Adobe Connect 11, but the rollout (that's currently underway) has been very difficult for our Connect attendees. In our case, the update to Version 11 isn't scheduled to be completed until later this month. Even so, the process is impacting our meeting attendees*now*.


Specifically, all Windows users are prompted to complete a mandatory upgrade to the Windows desktop application, but technical issues prevent a successful update. Our managed Connect instance is presenting users with a link to version 10 of the desktop app, but version 11 is now required to join meetings. This results in an endless loop that end-users cannot easily navigate or resolve.


The support team acknowledges this is an issue, but provides no detailed information about when we can expect this to be resolved - only that the engineering team is "working on it" (and has been for some time). Furthermore, there has been no proactive communication with us, the customer, with information about the issue.


We're frustrated and hope that Adobe will take corrective action and *communicate* updates promptly.


NOTE:  We realize that we can direct users to manually download and install the updated client (www.adobe.com/go/ConnectShell11), but that workflow is challenging and time-consuming for some users... resulting in support calls and late arrival to meetings, which is not acceptable in our environment.

Desktop application






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