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Adobe Connect 8 and Firefox - meeting login expired

New Here ,
Sep 08, 2011 Sep 08, 2011

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I'm getting people unable to access scheduled meetings as guests - they get the following message:

"You cannot access this meeting because your meeting login has expired. Please log into the meeting in a new window."

It seems that they're running Firefox 6.0.2, however, if they open up the link using IE or Google Chrome this error doesn't appear.

Any reason why this might be happening? Is this a known error with Firefox?

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Community Beginner ,
Sep 08, 2011 Sep 08, 2011

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This error quite often shows up when using back/forward on FF.

Can you verify if the user's meeting hadn't open up in Connect addin?

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New Here ,
Sep 09, 2011 Sep 09, 2011

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I'm not sure I understand what you mean. We sent them the link, it was the first time they ever accessed Adobe Connect, they just have to enter as guests. Adobe opens up, but they got this error message.

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Explorer ,
Sep 09, 2011 Sep 09, 2011

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I meant Firefox by FF. By the way, if lots of guests are reporting it to you, then I think you should report it to Customer Care

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New Here ,
Sep 09, 2011 Sep 09, 2011

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I realised that, I meant by did it open in the Connect Addin?

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Explorer ,
Sep 09, 2011 Sep 09, 2011

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Well I haven't faced this issue until meeting opened in Connect Addin. You should log a case with Adobe support

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Guest
Sep 10, 2011 Sep 10, 2011

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I use Firefox 6 and now 7 and have never seen that problem. Suggest you call into Support.

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Explorer ,
Sep 10, 2011 Sep 10, 2011

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Yes, you are right. I am unable to reproduce the issue on FF6. Though I am sure it used to happen at least till FF3.6

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Explorer ,
Dec 05, 2011 Dec 05, 2011

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This is a known issue that we first encountered following the upgrade to version 8.2. The easy work around is to just open the meeting room in another browser. If you actually want to fix the problem, you need to remove the Adobe Connect Add-In.

How to uninstall Adobe Connect Add-in

1. Remove all files from:

C:\Documents and Settings\username\Application Data\Macromedia\Flash Player\www.macromedia.com\bin

2. Install the mms.zip file found here - http://kb2.adobe.com/cps/606/fd606fac.html

3. Follow instructions to enable debugging (I think you you admin priviledges on your computer to do this).

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