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adobe connect 9.3 pdf & ppt recording problem

Guest
Mar 06, 2015 Mar 06, 2015

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i have adobe connect 9.3 and 9.1.2 on premise
i installed in my own server
my problem is the ppt and pdf in share pod does not show in the recording .
any thing show well in recording but when i share pdf or ppt in the share pod it does not appear in the recording and share pod remain blank in recording

what is the issue ?

thank you

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