• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Connect Add-in Error 9.1 r314

New Here ,
Aug 11, 2009 Aug 11, 2009

Copy link to clipboard

Copied

I have been getting an error while trying to save recordings offline.  When the Adobe Connect add-in starts, I get the option to save and then then it crashes.  Listed below are the step I have taken to resolve the issue

1. Uninstall the Add-in

2. Delete all folders pertaining to the add-in (macromedia.com folder and #sharedObjects)

3. Uninstalled flash.

4. Run "Flash Cleaner" from Adobe

5. Installed Flash then the Add-In

After this, I still received the same error.  I have tried this about 3 times with no luck. Any help on this would be great. Below are the details that result from the crash.  This is a vista machine.  Error is not profile specific as I have created another profile and attempted to save the recording and received the error.

Problem Event Name: APPCRASH
  Application Name: connectaddin.exe
  Application Version: 9.1.314.0
  Application Timestamp: 49f76aef
  Fault Module Name: connectaddin.exe
  Fault Module Version: 9.1.314.0
  Fault Module Timestamp: 49f76aef
  Exception Code: c0000005
  Exception Offset: 00110c26

Views

5.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 19, 2009 Aug 19, 2009

Copy link to clipboard

Copied

LATEST

Temp Work around;

Connect Add-in will crash when user tries to make the recording offline in Meeting.

Issue


While trying to make a recording offline you run into an error message;

Adobe Acrobat Connect Add-in 9.3  r52 has encountered a problem and needs to close

(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.

Reason


There seems to be a bug in the 9.3.32.0 Add-in causing it to crash.  This will be fixed shortly.  Only current work around is to install an older Connect Add-In (9.1.299)

1) Uninstall current Connect Add-in from Add/Remove Programs

2) Install this add-in from here;
ftp://breezeext:bif4mh$$@zip.adobe.com/patches/Addin9.1.299.zip

Solution


Go to Add/Remove programs and uninstall the current Connect Add-in.  Once completed you need to download Connect Add-in Version 9.1.299

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines