Adobe Connect Addin 11.2 r247 has stopped working

[bscrichardturnbull]

Every time I try to screen share, or share an application.  Any ideas?
Thanks

Rich

[CPICR]

I have the same problem.

Does anyone know the solution?

[CPICR]

After a lot of testing I realized that if I use a lower screen resolution, especially if it's widescreen, Adobe Connect is more stable.

[Jorma_at_CoSo]

Could be a bandwidth or system resource issue. A high resolution monitor is a very large image to try to screen share. You will see the best performance with a resolution closer to 1024 X 768, and you attendees will have a better experience, because they can see what is on your screen.

[bscrichardturnbull]

Ok that makes sense… I’ll give it a go. Thanks!

[jenbking]

Other than adjusting the resolution, are there other solutions?  I continue to get a pop up window saying that there is not enough bandwidth to handle the sharing of documents.  We have plenty of bandwidth.  Another pop up that I am getting is that "the program has performed an action that requires Windows to temporarily change the color scheme to Windows basic...Adobe Connect plug in 11.2 r247."  Any suggestions?

[Jorma_at_CoSo]

Is your issue with sharing documents when screen sharing or uploading documents to the share pod?

As to the windows scheme, it forces Vista/7 to basic color scheme when screen sharing. This is for performance reasons. It is not a bug or problem.

[jenbking]

Yes. Screen and document sharing. I am bumped out of the meeting room.

Sent from Dr. Jennifer King's iPhone!

[Jorma_at_CoSo]

I suppose it could be a network or firewall setting. It sounds like something that needs to be looked at by IT and/or Adobe Support.

Adobe Support: 800-945-9120