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Adobe Connect: Aspect Ratio on external webcam

Community Beginner ,
Sep 14, 2016 Sep 14, 2016

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Hi,

I am having a problem when I use my Logitech HD 720p webcam in Adobe Connect. It is coming in as the 4:3 aspect ratio, but it is scrunched up and narrow. When I use the built-in webcam on my Mac, it comes in at 4:3 and perfect quality.

I've checked the Logitech software and it broadcasts correctly, whether set to 4:3 or widescreen.

I've changed the aspect ratio within Adobe Connect and it hasn't helped a bit.

Anyone else had similar problems?

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New Here ,
Mar 08, 2018 Mar 08, 2018

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I guess no one's gonna answer this.

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Engaged ,
Mar 09, 2018 Mar 09, 2018

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I apologize, I use the Logitech 9000 and it works fine in either ratio mode.  We always use wide screen.  Have you tried updating drives from the website?

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New Here ,
Mar 09, 2018 Mar 09, 2018

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I have the C920. Are you referring to downloading Adobe drivers? Or Logitech?

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Engaged ,
Mar 09, 2018 Mar 09, 2018

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I was referring to updating the Logitech drivers.

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New Here ,
Mar 09, 2018 Mar 09, 2018

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Logitech says the problem needs to be fixed by Adobe Connect.

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Engaged ,
Mar 09, 2018 Mar 09, 2018

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Did they say what Adobe needed to do or anything about the cause of the issue?

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New Here ,
Mar 09, 2018 Mar 09, 2018

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They just said if the camera is working for all other apps (FaceTime, Hangouts, etc.) then it's a problem with Adobe Connect. Is there any way to set the aspect ratio or crop?

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Community Beginner ,
Mar 09, 2018 Mar 09, 2018

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Hi!

So I originally posted this about 18 months ago. I had stopped using the Logitech camera because despite downloading new drivers, etc, nothing worked.

Because of your reply to my post, I got curious and hooked up the Logitech to see if the problem remained. Imagine my surprise when the camera works perfectly!

What changed? In the past 18 months I've had a failed hard drive and updated my OS to 10.12. Also, Adobe Connect has updated as well.

Unfortunately I have no idea when or why my camera started working better.

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