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Adobe Connect Desktop App won't open

New Here ,
Mar 26, 2021 Mar 26, 2021

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I've downloaded the desktop app but when I click to start a meeting it doesnt go anywhere it just hangs at preparing the room. Is there somethin else I need to do or a setting that I need to enable?3-26-2021 11-41-44 AM.jpg

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LEGEND ,
Mar 30, 2021 Mar 30, 2021

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This is usually a sign of the connection to the meeting room being blocked by VPN or network proxy rules. If you are on a VPN, try disconnecting before joining the meeting.

The other alternative may be to try joining in the browser (it uses a different media protocol) or have your IT department white list the connection to the Adobe Connect environment. 

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