adobe connect doesnt open the app

[alejandrourunuela19]

So, I have the link for a onlineroom from my university, but when the brower redirects me to the desktop app, the deskstopp app will not open. it will just show the green loading bar as if it would be loading.

I tried different browsers

[Jorma_at_CoSo]

It sounds like there is some network policy that is blocking RTMP or RTMPS traffic over port 1935 or 443. That is usually what causes the hang on the green loading bar. 

If you are using the App, then the issue is not browser related. 

[Maud Vromant]

Hello, I seem to be having the same problem. I don't know what RTMP, RTMPS or port 1935 means, could you please explain how we can solve this problem? 

[Jorma_at_CoSo]

If you are in a corporate environment, then IT may have a network policy in place to block that type of traffic. You can talk to them to validate. If you are on a home network, then it may be a firewall setting on your computer or router that is blocking that traffic. 

If you are on a VPN, try connecting when not on the VPN.