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Adobe Connect gets very poor connection while another device is using Google Meets

New Here ,
Nov 09, 2020 Nov 09, 2020

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Hello, 

 

My hubby and I are all working/studying from home now.

I had an online seminar and my professor held it by using Adobe Connect; at the same time, my hubby had an online meeting with his colleagues by using Goole Meets.

I had a very poor connection with choppy or even lost all voice from all the presenters, and impossible to discuss with the group; this condition lasted UNTIL my hubby ended up his meeting. Once he started another meeting, then my connection went back to poor status again!

 

Is there any setting that can compete for a better internet connection to Google Meets?

or any other solutions?

 

Thank you in advance!

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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Here are some suggestions: 

  1. Use a hard connection to your internet router instead of wifi. Once hard connected, make sure to disconnect your wifi so it's not still using it. 
  2. Disconnect all other devices from wifi that aren't using it in the household as this can be taking some bandwidth even when not in use.
  3. Do not use any webcams or broadcast others webcams in Adobe (you can press the X in the upper right corner of others video to stop it from broadcasting). 
  4. Another unique solution in Adobe is to connect using your cell phone mobile application instead of your computer. That way you are running off cell data rather than wifi (you will need to disconnect your phone from wifi for that to work).  I sometimes will keep my computer connected to have a better user experience in Adobe, then connect a second time with my phone to not get interrupted by internet lag.  I hope these tips help!!  

 

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hi Pin-Pin,

 To best answer, your question, could you answer the following? 

  • What version of Adobe Connect did you download or use for the meeting?
  • Were you on the desktop application or the HTML version?
  • Did you connect to the internet via Ethernet cable or Wireless Internet?
  • Were you on a desktop or laptop computer?
  • Did you use a noise-canceling microphone (desktop or headset)?
  • Did you connect to a VPN?
  • Did you have any applications open such as (Box, Dropbox, OneDrive, Jabber, Web Browsers, Microsoft Office, Zoom, WebEx, Teams, etc.)?
  • Are other people using the Internet?
  • Do you have streaming media (Netflix, Hulu, Amazon Prime, etc.)?
  • Have you rebooted your modem and/or router on the day of training?

Each of these factors will impact the quality of your experience with Adobe Connect.

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