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Adobe Connect in College

New Here ,
Feb 09, 2017 Feb 09, 2017

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I am supposed to participate in a college class with Adobe Connect. I regularly use a headphone/mic for other programs/apps, but when I try to use my microphone in Adobe Connect (when the class is in session), the dropdown menu to select the mic is blank. Can someone tell me what the problem is?

Thanks!

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LEGEND ,
Feb 09, 2017 Feb 09, 2017

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Here are some common causes:

  • Is another application (Skype, etc.) actively using your mic?
  • Did you connect the headset before joining the room?
    • Did you go through the audio set up wizard (Meeting > Audio Set Up...)
    • Did you try unplugging and re-plugging the headset in?
    • Have you tried a different headset/mic?

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New Here ,
Feb 09, 2017 Feb 09, 2017

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No, I closed all other programs/apps.

Yes,  I connected headset first before starting up computer (Asus laptop).

yes, went through the set-up wizard.

yes, tried unplugging and re plugging in.

yes, tried different headsets.

Any more thoughts? Thanks!!

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LEGEND ,
Feb 10, 2017 Feb 10, 2017

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Are you using the Connect Add-in? Sometimes that works better for audio.

You can get it from the help menu with in a Connect room or from this site: Adobe Connect Downloads and Updates

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