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Adobe Connect kicked out

New Here ,
Jun 01, 2022 Jun 01, 2022

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HI all - we are having issues with Adobe connect kicking users out from a meeting. the error shows as

https://nccor1.adobeconnect.com/api/cas/index not responding please contact admin.

 

It happens in both browser and the app. Is anyone experiencing this. Support number is non existence to get immediate help.

 

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Desktop application , HTML client , Meetings , Training

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LEGEND ,
Jun 01, 2022 Jun 01, 2022

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That's not the right URL convention for a Meeting in Connect. Additonally, https://nccor1.adobeconnect.com just throws a 404 error for me. So either there is something is incorrect about the server URL or the account has been shutdown or disabled. This isn't the normal error you see for a mist typed URL, so I'd think that something should be addressed by the Adobe Connect Support Team. It looks like all services are up and running, https://status.adobe.com/products/3011 

 

Normally a Meeting URL won't have the API or index component. It would be nccor1.adobeconnect.com/meeting. Changing the nccor1 to an account I know is working just results in a Not Found page from Connect, which is what I would have expected. So, I think that to better understand what your issue is, we'd need more context about why you ended up using that URL path and how that account is supposed to function since it appears to be non-standard.

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Luke & Jorma, I received the same message on one of my computers. I'm able to login to the same AC account on other devices, but not my main computer. Any other possible conflicts, solutions?

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New Here ,
Jun 07, 2022 Jun 07, 2022

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I had succes solving this issue today uninstalling the app and reinstalling the app. 

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New Here ,
Jun 15, 2022 Jun 15, 2022

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This worked as I also had a classic adobe connect that i uninstalled and installed the brand new updated one.

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