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Adobe Connect Meeting becomes unresponsive with when running Mac OS X 10.9.5 Mavericks

Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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I've been experiencing terrible problems with the Adobe Connect Meeting Add-in on my Mac Pro with Mavericks 10.9.5. Almost every time I start a session (as host - I'm using it in teaching) then either using the menu item to adjust the mic volume or trying to run the  Audio Set Up Wizard will guarantee a locked program from which a forced quit is the only way out.

I tried all the usual things such as using different browsers and using the new security setting for Mavericks that needs to be followed,(Add-in | Mac OS X Mavericks 10.9, 10.8, 10.7 | Safari 6.1 or 7). I even rebooted my Mac (something I rarely have to do!). But nothing helped.

On investigation I found the page:

<Adobe Connect Meeting becomes Unresponsive with Clients Running Mac OS X 10.9 Mavericks> dated August 2014. I tried most of the suggestions here (except the one involving Unix command line) but to no avail.

On further searching I found the problem with audio and crashing is not new:

Adobe Connect and Mavericks (dated Feb 2014)

Adobe Connect and Mavericks (dated Dec 2013)

I then found

Adobe Connect Crashing Repeatedly (dated Oct 2012)  and following the advice there I made sure that I had the latest Connect Add-in by deleting the existing one and downloading and installing the new one. That changed nothing.

So it looks like I am suffering from a bug that Adobe has known about for 6 months or more and still has not been able to fix. Is there any hope this might be addressed soon? I am reluctant to go back to Snow Leopard (on a separate volume on my Mac) just to run AC.

Graham

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