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Adobe Connect Meeting Room sitting at Connecting...

New Here ,
Jan 22, 2012 Jan 22, 2012

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Hello,

I am trying to currently troubleshoot an issue with a Windows 2003 Standard Edition. Our Adobe Connect server was up and operational, but as of recently now you can login to the site. You cannot however load up and into a meeting room. I am trying to find any way to resolve this issue because I do not have an answer to give on this one. As of right now I can ping the server, remote into the server, and access the web site. I can access the console.htm and see everything is connected and good to go.

No I am not utilizing SSL, no I am not trying to tunnel anything. I am wondering if it is because of a recent issue with either DNS or because it is installed on a VM. The reason I say this is because as of recently my Virtual Infrastructure Client is now not allowing me to console into my server via client. So all the information is currently the best of what I am capable of providing. Any insight and / or help to resolve this issue would be greatly appreciated.

- Joe Medeiros, US ARMY

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LEGEND ,
Jan 23, 2012 Jan 23, 2012

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It sounds to me like the FMS server for Connect may need to be reset. I would start all Connect services on that server, then restart them, starting with the FMS server, then the Connect Application server. If that doesn't resolve it, it could be due to port blocking or some other firewall issue.

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