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Adobe Connect playback - recording plays for only 10 secs then loops

New Here ,
May 05, 2016 May 05, 2016

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A while back I recorded a training video to share with other offices. Originally the full recording of about an hour played for several people. It downloads quickly, so no issues there. Then it only played the first 10 seconds. You can move to any section of the recording and the slides/audio will play - for 10 seconds. For a while I was able to adjust the Flash playback setting to "allow" and got the whole recording to play. Then this too stopped working for me and others. Everyone I sent the recording to is very frustrated. Their IT staff can't figure it out either. This seems to be some sort of Adobe Connect bug. We want to record more training webinars in the future but this is a real obstacle. Solutions?

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LEGEND ,
May 16, 2016 May 16, 2016

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Contact Adobe Support here, Adobe Connect Help | Adobe Connect Support , they can review your recording and identify a solution.

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