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Adobe connect - unable to add new audio provider

New Here ,
May 25, 2018 May 25, 2018

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I have added new audio provider but when testing it fails with below error

Connecting to server...

Requesting connection to Audio Bridge...

Dialing into the conference...

A configuration error occurred. Please verify the audio settings for this meeting in Adobe Connect Central.

Disconnected from the Audio Bridge.

Below is config:

Conference number +91-22-6xxx-6xxx

Delay ms 2000

DTMF 9xxx

Delay ms 2000

DTMF #

Dial in number is of third party provider and is not a toll-free number

Have tested dial in number its working with normal phone

Please can any body guide me to fix it

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LEGEND ,
May 25, 2018 May 25, 2018

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A Universal Voice configuration for a Hosted account must use a toll-free number.

That is likely why your set up is not working.

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New Here ,
May 25, 2018 May 25, 2018

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is there any other option to add non-toll free numbers, as in India we have very less toll-free numbers or expensive

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Participant ,
May 25, 2018 May 25, 2018

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Only Adobe Connect needs to connect Toll-free.  You can look for flat rate audio providers, or possibly try a toll free forwarder for the Adobe Connect connection.

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