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Adobe Connect will not allow presenter to share their screen

Community Expert ,
Oct 24, 2013 Oct 24, 2013

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Hello,,

I need your help. 

I had to cancel a virtual Photoshop users group meeting last week because Adobe Connect had some problems with allowing our presenter to share his screen.  By the way he was using a Mac OS.

We could hear him but Connect crashed every time he tried to share his screen.  We tried on every browser to include Safari. Opera, Firefox and Chrome.  His bandwidth was impeccable for a home user at 63 megs/sec .

Any suggestions and help on this would be greatly appreciated.  Thank you so much for taking the time to assist on this.

Stephen Burns

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Adobe Employee ,
Oct 29, 2013 Oct 29, 2013

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Hi StephenBurns,

Appologies for the inconvinience !!

Is the isue still persissts.In order to understand/investigate  the issue it will be good if you could provide some more details like : what add-in version you are using and OSX version.

As you mentioned its crashing everytime with screen share, As a workaround can you try to share window/Applicaiton or try changing the screen resolution till we reach to the depth of the issue.

Are you using a Hosted Account on connect or on premise?

Thanks

Nikhil

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Community Expert ,
Nov 02, 2013 Nov 02, 2013

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Hello Nikhil,

Thank you so much for your help on this.  I have some questions:

What is the "what add-in version" that you are referring?

We have tried sharing only our applicaton as well but the results are the same.  I tested Adobe Connect with him a week before the presentation and it worked just fine.  On the day of the meeting it gave us grief.  We could hear him just fine in that he was connected but we could not share his screen on all browsers to include:  Firefox, Chrome,Opera and Safari.

Any thoughts on this?

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Adobe Employee ,
Nov 03, 2013 Nov 03, 2013

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Hi Stephen,

What i was referring by " Addin Version" is to know  if the prblem seems to be any latest addin version or it will be good if you try it out on latest addin.

you can check that by launching the room and  :

a) click on Help on top right in the room

b) click on About Afobe Connect

this will tells you the connect as well as addin/Fp version .

thanks

Nikhil

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Community Expert ,
Nov 03, 2013 Nov 03, 2013

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Hi,

Thank you for the prompt reply.  The Version is 9.1.1

Thank You,

Stephen M. Burns

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Community Expert ,
Dec 19, 2013 Dec 19, 2013

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Hi Nikhil Sharma,

We had another Connect meeting today and I need some insight from you on Adobe Connect.  For the last 3 meetings that I conducted using Adobe Connect my presenters audio just drops away in the middle of the guest’s  presentation.  This issue has been consistent for all of my Thursday evening meetings.  By the way, my presenter’s bandwidth surpasses the expected speed that Adobe Connect requires.

I have used Adobe Connect quite a bit and love it but my last 3 User group meetings were frustrating due to the presenters audio just dying .  Once again, all had more than acceptable bandwidth. Most were 30 gbits on up.  One person was 60 and higher and the same thing happened to them.

During the meetings I have myself and one other person as hosts  and our audio is never affected.  It’s only the presenter who is affected.

Are the User group managers being limited to a certain bandwidth?  I have had this consistent issue for the past 3 months. 

What do you think is most likely going on?

I hope that you an assist with this.  My cell is 901 494-0553.

Thanks for your help.

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