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I have had a HUGE number of issues with Adobe Presenter since the beginning of the year, when publishing output to HTML5 -- everything from distorted text to problems with animations, etc. I've managed to fix most of my issues one way or another, but the one I can't seem to beat is the "Buffering..." issue that occurs if my presentation has audio in it. When opening a published course, whether at the beginning or at a later slide via bookmarking after leaving a presentation in the middle and resuming, I get a "Buffering..." message which never resolves. It's not actually buffering though, because, if I go to the next slide the audio plays fine and, if I then go back to the slide I first accessed, it will play fine, too.
I've tried a number of things to try to "fake it out" -- such as putting a slide with no audio first, which then transitions to first slide with audio -- but it doesn't help.
I've spent countless hours with Adobe tech support, but to no avail. At this point, it appears that Presenter is simply no longer a workable solution and I want to know is that the case for others as well? Is anyone able to use Presenter to publish a presentation with audio to HTML5 and upload to a non-Adobe platform with no playback issues?
I'm using Adobe Presenter 11.1 with PowerPoint 2016 on a Windows 10 machine. Our LMS is Cornerstone (although I've also been testing with SCORM Cloud, with the same results).
Do we need to declare Presenter "dead" and go shopping for a different PPT-based solution, similar to Presenter, that actually works? I'm at my wits end!!!
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There are a few (sometimes hard to find) versions of 11.1 out there. Some of the older versions of 11.1 had this issue and the fix was... complicated. If you installed Presenter when 11.1 was a new product, you may want to start by uninstalling it and then download the latest version from Adobe's website as a trial and install that using your Presenter Serial Key. It should work for the latest version.
Presenter has never been good about getting updates easily pushed.
I have found that PPT 2010 and Presenter 11.1.0 build 89 has been pretty reliable for HTML output for me. I believe the version you get from Adobe's website is 11.1.5. There's plenty of arguments about what version to use with newer versions of PPT, but I'd say to start with the most current version. You can see what version/build you have by going to the Presenter tool bar and selecting Help > About Adobe Presenter.
Thank you SO much for responding!! I'll have to give that a try and see if it helps, as I'm pretty sure I'm not on that build version. I'll come back and post when I get a chance to try this (hopefully next Monday).