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Audio does not play through selected (and otherwise working) USB headset (Plantronics)

New Here ,
Sep 28, 2020 Sep 28, 2020

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I have an otherwise fully working Plantronics USB headset but despite selecting it via the "Select Speaker" option in Adobe Connect, when I go into "Speaker & Microphone Setup" and test my speaker, the sound plays through my speakers, not my headset.  AC appears to recognize the headset, since if I test my Microphone (same headset) the playback of the test recording does play in my headset.  

I use the same headset with other applications such as Zoom, MS Teams, etc. on a daily basis.  In those applications, I make a similar selection of desired speaker and microphone preference and it is recognized.

The only way I've been able to get this to work for Adobe Connect is to change my setting in Windows 10 "Sound Settings", where my default output device is intentionally set to my speakers:  I have to go into "Advanced sound settings" and set the output for Adobe Connect specifically to my headset.  I don't have to make this change for other apps which use my headset. 

This is not a problem for me personally, but I'm concerned that some end users (e.g.,client participants in meetings we host) may not know how to do this.  Am I missing something and/or is this a known issue in Adobe Connect?






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