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Audio Host Missing

New Here ,
Apr 17, 2015 Apr 17, 2015

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Hi,

the host audio is missing in our recordings, the participants audio is on but Host audio is off.

The host audio is missing in a point of recording meeting.

The problem is only in the recording, in a meeting we don't have audio problems.


Thanks

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LEGEND ,
Apr 17, 2015 Apr 17, 2015

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New Here ,
May 05, 2015 May 05, 2015

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Was your meeting host on computer running Windows 8.1? We see recordings with missing audio and video (when it was present and fine during the live meeting) all the time. The meeting hosts with the missing A/V always seem to be on Windows 8.1. These recordings can typically be fixed using JAYDEEP's Recording Repair Assistant, but it's quite a hassle to fix many of these each week.

In September 2014, we also reported to Adobe Support an intermittent issue where the screenshare from a Windows 8.1 computer occasionally freezes for the remote Connect participants. If this issue is not resolved during the live meeting (by the Host exiting the meeting, rejoining, and sharing his screen again), it isn't possible to fix the recording to restore the screenshare. Adobe acknowledged this issue and told us it will be fixed in 9.3 (not), 9.4 (not), and now 9.5.

I don't know how anyone uses Adobe Connect from a Windows 8.1 computer. More importantly, I can't imagine how Adobe can afford to take almost a year to resolve an issue with such a popular client operating system.

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