• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Audio overlap on recording

Community Beginner ,
Jun 12, 2020 Jun 12, 2020

Copy link to clipboard

Copied

Hi all....we're just at the beginning of using Connect for webinars and have been doing some recordings of presenters with some slides as part of that.

 

The issue that came up with one we just did is that the presenter audio (two presenters, different locations) overlapped on the recording of the presentation. IRT, one wrapped up, introduced the second and the second advanced the PPT to her slide as she began. All fine.

 

In the recording, her audio began before his started. I hadn't seen that before and was wondering what happened. The layout being used didn't change, so I'm kind of stumped. Both working with hard-wired headsets on laptops using solid wireless connections. Any thoughts?

 

Thanks

TOPICS
Meetings

Views

219

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 12, 2020 Jun 12, 2020

Copy link to clipboard

Copied

Try using the tool for repairing recordings that is discussed in this post https://community.adobe.com/t5/connect/problems-for-download-recording-repair-assistant/td-p/6390217...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

I gave it a try and after getting the system to accept it, I was able to open it up. However, when I added the video link and my credentials, it thought for a couple seconds and then shut down. No zip file or anything. Thoughts?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

How were you downloading the recording source file? It should be by adding /output/NameHere.zip?download=zip to the url for viewing the recording. You can name the zip however you like. 

 

Then load the zip file in the recording repair tool. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

Tried that and it truncated the URL to read /namehere.zip after the URL and went the same way. Don't know why it did that, so tried to add it back it, kept getting the truncated version. Going to end the day and think on it a bit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 25, 2020 Jun 25, 2020

Copy link to clipboard

Copied

LATEST

The link to download the videos should like like http://company.adobeconnect.com/p93kksnig/output/ZipFile.zip?download=zip. Does that align with how you appended the link to your recording?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines